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Ratings and Reviews 0 Ratings
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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is SALESiQ?
Connect with customers by offering authentic payment options that build trust and confidence. Research indicates that truthful advertisements can effectively attract clicks from potential clients. Once they engage with your ad, they should be seamlessly directed to the genuine offer associated with the vehicle of interest. It's essential to provide accurate payment details for every vehicle in your inventory, including all applicable incentives, which allows the sales team to confidently quote the same price when customers visit in person. Revamp your lead response strategy to ensure prompt and reliable communication with prospective buyers. Delve into their buying motivations to better organize appointment scheduling, as understanding their needs is crucial. When you present the exact payment figures during initial communications that match those shown in your digital marketing efforts, you significantly lower the chances of negotiation later on. To further optimize your approach, consider automating follow-ups in your service department; this encourages customers to reach out to you instead of your team having to initiate contact. Such a proactive strategy can lead to increased trade-in opportunities, especially during times of inventory scarcity. Ultimately, prioritizing transparency and engagement in your customer interactions will not only foster a more positive experience but also enhance customer satisfaction and encourage loyalty over time. By continuously refining these methods, you can create a more effective sales environment that resonates with your target audience.
What is Intice?
Revamp your dealership's website by moving beyond conventional lead forms and providing customers with dynamic, contemporary interactions. Options such as scheduling a test drive at their preferred location—whether at home, the office, or the dealership—and allowing them to pre-qualify and view their FICO® Score online significantly enrich the user experience. Moreover, customers can receive immediate offers for their vehicles and finalize their entire vehicle purchase online through advanced Digital Retailing Technology. As mobile access is a priority for many users, the iSuite of Technology adopts a mobile-first design philosophy. Each interactive solution is carefully developed to keep customers engaged on your site, enabling thorough tracking via Google Analytics and creating a smooth, modern experience that aligns with your dealership's OEM branding. This forward-thinking strategy not only boosts customer satisfaction but also enhances your online visibility in a rapidly evolving digital landscape, ultimately positioning your dealership as a leader in innovation. In such a competitive market, staying ahead with these technological advancements is crucial for long-term success.
Integrations Supported
mScanAPI®
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
FRIKINtech
Company Location
United States
Company Website
frikintech.com/solutions/salesiq/
Company Facts
Organization Name
intice
Date Founded
2011
Company Location
United States
Company Website
intice.com
Categories and Features
Categories and Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration