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What is SAP Business Data Cloud?

SAP Business Data Cloud is a holistic managed SaaS platform that effectively integrates and governs data from SAP while also connecting to external data sources, thus providing business leaders with the crucial information necessary for impactful decision-making. It offers essential data products that guarantee access to SAP data across key business functions in a regulated and contextual manner, significantly reducing costs associated with data extraction and redundancy. As a leading data platform, it enables the smooth integration of both SAP and external data in collaboration with Databricks, which enhances advanced analytics and strategic planning across diverse business areas. By consolidating all critical data within an open collaborative environment and leveraging a robust semantic layer, SAP Business Data Cloud yields outstanding business insights. Furthermore, this platform not only improves decision-making processes but also fosters innovation by ensuring that advanced data capabilities are readily available to different departments, ultimately driving overall organizational growth. With its emphasis on data accessibility and usability, SAP Business Data Cloud empowers teams to harness the full potential of their data resources.

What is Carbyne?

Carbyne presents a robust and secure cloud-based communications solution tailored for essential contact centers. Within this interconnected ecosystem, every participant contributes significantly as we evolve traditional call centers into vibrant hubs of information exchange. Our advanced cloud technology facilitates quick resolutions and seamless implementation, boasting an interface designed with call managers' priorities in mind. We prioritize user-friendliness and collaborative data functionalities to ensure each interaction is memorable and constructive. Recognizing the dependence of contact centers on real-time, adaptive information, we provide support to emergency responders and businesses through a unified platform for efficient data sharing and teamwork. By leveraging the strengths of a single system, we enable contact centers to collect and distribute precise information exactly when it is required. Our comprehensive suite of applications equips users with all the essential tools they need in one integrated solution. Explore how Carbyne achieves an impressive 100% customer retention rate. Additionally, we simplify the integration of audio, video, instant messaging, third-party applications, IoT devices, and more, guaranteeing efficiency and effectiveness in all forms of communication. This groundbreaking strategy not only fosters enhanced collaboration but also greatly elevates the overall quality of service provided by contact centers, ensuring they are prepared to meet any challenge. Ultimately, our commitment to innovation positions us as leaders in the industry.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
CentralSquare Records
Cisco CX Cloud
Collibra
Confluent
DataRobot
Databricks
GeoComm
Google
Google Cloud Platform
Mark43
Microsoft 365
Microsoft Azure
NEC UNIVERGE
OnGuard
RapidSOS
SAP Business Technology Platform
SAP Datasphere
SAP Joule
Vonage Business

Integrations Supported

Amazon Web Services (AWS)
CentralSquare Records
Cisco CX Cloud
Collibra
Confluent
DataRobot
Databricks
GeoComm
Google
Google Cloud Platform
Mark43
Microsoft 365
Microsoft Azure
NEC UNIVERGE
OnGuard
RapidSOS
SAP Business Technology Platform
SAP Datasphere
SAP Joule
Vonage Business

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/data-cloud.html

Company Facts

Organization Name

Carbyne

Company Location

United States

Company Website

carbyne.com/en/home/

Categories and Features

Data Governance

Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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