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What is SEDNA?

Minimize email clutter by up to 95% while establishing a single source of truth for all communications, data, and documentation through the use of shared team inboxes. SEDNA offers team members complete visibility into all correspondence, attachments, and actions linked to a project or message thread. The platform streamlines communication by enabling quick message composition and sharing, enhancing collaboration among team members. Each email within a team’s inbox is equipped with an activity panel that facilitates internal discussions, provides contextual data, and displays time-stamped activities and pertinent information. This innovative approach enables team members to focus on a single message rather than navigating through numerous emails that congest their inboxes. The Activity Panel is designed to present details about the message, such as job references, category tags, and the individuals involved, while also indicating who has viewed the message and who has replied. By allowing team members to tag colleagues and add comments, SEDNA simplifies collaboration and encourages real-time discussions, making team interactions more efficient and effective. This comprehensive communication solution ultimately leads to improved productivity and streamlined workflows across the organization.

What is Helpwise?

You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!

Media

Media

Integrations Supported

Causal
Dialpad Connect
Dialpad Support
Dropbox
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Pabbly Connect
Pipedrive
Salesflare
Salesforce
Shipamax
Shopify
Stackreaction
Stripe
Trello
Twilio
WhatsApp
Zapier
Zendesk Sell

Integrations Supported

Causal
Dialpad Connect
Dialpad Support
Dropbox
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Pabbly Connect
Pipedrive
Salesflare
Salesforce
Shipamax
Shopify
Stackreaction
Stripe
Trello
Twilio
WhatsApp
Zapier
Zendesk Sell

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SEDNA Systems

Date Founded

2017

Company Location

Canada

Company Website

sedna.com

Company Facts

Organization Name

Helpwise

Date Founded

2019

Company Location

United States

Company Website

helpwise.io

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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