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What is SHR Maverick CRM?

In contrast to many CRM systems that only utilize a limited amount of data from external sources, Maverick enables you to discover, recognize, and reward your most valued guests, no matter where they made their reservations. Hoteliers using Maverick can analyze their online travel agency (OTA) customers with the same level of detail as they do for direct bookings. The sophisticated guest management software aggregates extensive profile data from the Windsurfer® CRS, ensuring that all information is accurately aligned and refined. This meticulous approach allows for the creation of detailed microsegments, which significantly improves the effectiveness of communication strategies aimed at guests. Additionally, Maverick incorporates a user-friendly marketing solution that facilitates email and text messaging campaigns, making management tasks more efficient. The Profile Management tool is essential for sorting and merging guest data sourced from various integrated platforms, providing a holistic view of guest behaviors and preferences. Users also benefit from the ability to define standardized fields and criteria for profile matching and merging, which further enhances the software's capability to deepen their understanding of their audience. Consequently, Maverick emerges as an indispensable tool for optimizing guest interaction and elevating satisfaction levels, making it an essential asset for any hotelier seeking to enhance their customer relationship management. Moreover, its versatility ensures that hoteliers can adapt to evolving market demands while maintaining strong connections with their clientele.

What is Quore?

Quore streamlines the administration and supervision of hospitality workflows and sanitation protocols, ensuring your hotel runs efficiently while maintaining brand integrity, quality, and hygiene standards. Whether addressing routine responsibilities or handling unexpected situations, our platform is designed to assist in the maintenance of your hotel, thereby enriching the guest experience and promoting a serene atmosphere for all parties involved. Ownership groups have the capability to effortlessly oversee their entire portfolio through Quore, no matter where their properties are situated. Improved housekeeping methods ensure that rooms are guest-ready in record time. Quore allows for more effective and efficient cleaning while encouraging unobstructed communication among team members across different floors, properties, and shifts—thus eliminating the necessity for noisy radios that may disturb guests. By enhancing visibility across various locations and increasing staff accountability, Quore not only saves precious time but also lowers operational expenses. This all-encompassing strategy ultimately fosters a more streamlined hotel operation that yields benefits for both management and guests alike, creating a harmonious environment within the hospitality industry. Furthermore, the integration of Quore's features empowers hotel staff to focus more on guest satisfaction rather than routine logistical challenges.

Media

Media

Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
Crave
Whistle Messaging

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SHR, Sceptre Hospitality Resources

Date Founded

1987

Company Location

United States

Company Website

shr.global/maverick-customer-relationship-management/

Company Facts

Organization Name

Quore

Date Founded

2012

Company Location

United States

Company Website

www.quore.com

Categories and Features

Hotel CRM

Not specified

Categories and Features

Hospitality Property Management

CRM
Employee Management
Maintenance Management
Multi-Property
Single Property

Hotel CRM

Not specified

Hotel Housekeeping

Not specified

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