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What is SM2?

The SM2 platform is the foundational element of the suite, adept at capturing social data in real-time from a multitude of digital and social media channels across the globe, while also preserving three years of continuous historical data. This powerful tool empowers users to specify the discussions they want to monitor and analyze through its comprehensive search functionalities. Users can take advantage of a wide range of pre-built reports that highlight trends in conversation volume, share of voice among various media formats—including social networks, blogs, news sites, reviews, forums, and message boards—while also offering valuable insights into sentiment, prominent authors, geographic reach, languages, and user demographics such as age and gender. The platform incorporates advanced Boolean search techniques along with efficient ad and spam filtering to yield highly relevant search results. Furthermore, SM2 supports language-specific searches in 48 different languages, significantly broadening its usability. In addition, its ensemble-based sentiment detection algorithm can be customized to capture nuances in customer communication across various languages and industries, thereby providing a more precise and individualized analysis. This adaptability ensures that users obtain the most relevant insights tailored to their specific needs.

What is Konnect Insights?

Harness the power of Konnect’s Listening tool to engage with a myriad of discussions across various online platforms and social media, allowing you to uncover valuable insights regarding customer sentiments about your brand, competitive dynamics, industry movements, and the success of your marketing campaigns. By keeping a close watch on all pertinent dialogues that influence your business on the web and social channels, you can effectively connect with your audience through their preferred mediums. Implement advanced automated workflows and CRM systems to route conversations to the right teams, thereby enhancing response efficiency and enabling a thorough evaluation of your efforts. Konnect Insights Social CRM further enriches customer experience with its visually engaging dashboards and business intelligence tools that illuminate your online reputation and social media standing. You'll gain in-depth visibility into your share of voice, sentiment assessments, media type classifications, and metrics from various social platforms for both your brand and your competitors, alongside comprehensive reports detailing response times and other essential performance metrics. By utilizing these insights, you can fine-tune your strategic approaches, foster deeper customer relationships, and ultimately propel your organization toward superior results. Additionally, this data-driven methodology empowers you to stay ahead in a rapidly evolving market landscape, ensuring that your brand remains responsive and relevant.

Media

Media

Integrations Supported

Integrations Supported

5X
Aircall
App Store
Axis LMS
Facebook Ads
Gmail
Google Analytics
Google Business Profile
Google Play
Meta Ads
WhatsApp
YouTube

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$29 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Social Data Intelligence

Company Website

socialdataintelligence.com/services/

Company Facts

Organization Name

Konnect Insights

Date Founded

2014

Company Location

India

Company Website

konnectinsights.com

Categories and Features

Social Media Monitoring

Competitive Analysis
Reputation Management
Sentiment Analysis

Categories and Features

Customer Experience

Not specified

NPS

Not specified

Social CRM

Not specified

Social Listening

Not specified

Survey

Not specified

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