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What is SM2?

The SM2 platform is the foundational element of the suite, adept at capturing social data in real-time from a multitude of digital and social media channels across the globe, while also preserving three years of continuous historical data. This powerful tool empowers users to specify the discussions they want to monitor and analyze through its comprehensive search functionalities. Users can take advantage of a wide range of pre-built reports that highlight trends in conversation volume, share of voice among various media formats—including social networks, blogs, news sites, reviews, forums, and message boards—while also offering valuable insights into sentiment, prominent authors, geographic reach, languages, and user demographics such as age and gender. The platform incorporates advanced Boolean search techniques along with efficient ad and spam filtering to yield highly relevant search results. Furthermore, SM2 supports language-specific searches in 48 different languages, significantly broadening its usability. In addition, its ensemble-based sentiment detection algorithm can be customized to capture nuances in customer communication across various languages and industries, thereby providing a more precise and individualized analysis. This adaptability ensures that users obtain the most relevant insights tailored to their specific needs.

What is Lucidya?

Lucidya is an innovative platform tailored for optimizing customer experiences, designed to help organizations understand, manage, and improve interactions with customers in the digital landscape by utilizing real-time data and advanced analytics. This solution enables brands to monitor customer conversations, evaluate sentiment, and extract actionable insights from various platforms such as social media, customer feedback, and online content, thereby facilitating a more profound understanding of consumer behavior, preferences, and market trends. By combining artificial intelligence with natural language processing, it provides accurate sentiment analysis that caters to multiple Arabic dialects, allowing businesses to capture context and meaning with remarkable precision. Furthermore, it offers instant intelligence through alerts and detailed dashboards, empowering teams to promptly tackle new challenges, meet customer expectations, and mitigate reputational risks while maintaining consistent communication across all channels. In essence, Lucidya stands out as an essential tool for businesses aiming to refine their customer experience strategies, ultimately leading to stronger customer relationships and increased loyalty.

Media

Media

Integrations Supported

Integrations Supported

ElectroNeek
Facebook
Instagram
WhatsApp
X (Twitter)

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Social Data Intelligence

Company Website

socialdataintelligence.com/services/

Company Facts

Organization Name

Lucidya

Date Founded

2016

Company Location

Saudi Arabia

Company Website

www.lucidya.com

Categories and Features

Social Media Monitoring

Competitive Analysis
Reputation Management
Sentiment Analysis

Categories and Features

Media Monitoring

Not specified

Social Listening

Not specified

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