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What is SMARTCRM?

For thirty years, SMARTCRM has been at the forefront of Customer Relationship Management, harnessing over 500 years of combined knowledge from our passionate team. This vast expertise has led to the creation of a CRM tool meticulously designed by experienced professionals for fellow experts. Are you looking for a CRM solution that avoids generic templates? Do you seek a system that is customized to fit your individual requirements while emphasizing outstanding customer service? Would having direct support from the creators of the software be valuable to you? Explore a modular CRM solution developed by a seasoned expert with nearly three decades of experience in the D-A-CH region and a well-established reputation in the German CRM market. We not only deliver cutting-edge software but also provide an extensive array of services to enrich your overall experience and guarantee your satisfaction. Our dedication to comprehending and addressing your unique needs distinguishes us within the industry and fosters long-lasting relationships with our clients. At SMARTCRM, we believe that personalized service and expertise are the keys to truly successful customer engagement.

What is Beyond Feedback?

We offer essential insights directly sourced from the primary stakeholders of our clients, notably their customers and employees, which promotes continuous improvement in their strategies and operational capabilities. Our methodology is grounded in practical experience gained from leadership roles in organizations akin to those we assist. With a thorough understanding of our clients' needs, we utilize creative solutions to meet these demands effectively. Our experienced Client Executives serve as the primary connection for our clients, enabling us to deeply comprehend their business landscape and facilitate smooth collaboration. Instead of adopting a one-size-fits-all approach, we customize each project to meet the distinct requirements of our clients. Rather than generating reports laden with data that may remain unutilized, we prioritize the delivery of actionable insights that also carry strategic advantages. Some of our notable services include alerts for service recovery, field reports highlighted by customers, and notifications for employee acknowledgment, all contributing to improved operational performance. Through these efforts, we aim to instigate significant transformations and propel our clients towards success, ultimately fostering a culture of continuous enhancement. By aligning our strategies with their evolving needs, we ensure that the impact of our services is both immediate and lasting.

Media

Media

Integrations Supported

Inxmail
SAP Store

Integrations Supported

Inxmail
SAP Store

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2,000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SMARTCRM

Date Founded

1992

Company Location

Germany

Company Website

smartcrm.de/

Company Facts

Organization Name

Beyond Feedback

Date Founded

2011

Company Location

United States

Company Website

www.beyondfeedback.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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