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What is SMG?

Customer preferences change quickly, and businesses are continuously pushing for innovation. If you fail to remain in tune with your customers and adjust based on their feedback, maintaining your relevance can prove increasingly difficult. As a leading experience management (XM) firm, SMG enables you to enhance your insights regarding both customers and employees, driving changes that foster loyalty and improve business results. We utilize cutting-edge technology and expert services to collect, analyze, and share feedback and behavioral data, making it easier for you to implement customer intelligence across your organization. Our dedication to remaining at the cutting edge of industry trends motivates us to create effective, adaptable, and user-friendly solutions that cater to your dynamic market needs. Understanding that business insights require a personal touch, our highly skilled and passionate team at SMG is committed to providing that personalized experience. We strongly believe that employee engagement starts from within, and we value the contributions of our own staff to refine the support they offer you in reaching your objectives. By choosing SMG, you not only gain access to our services; you also engage with a team that is truly committed to your success and growth in a competitive landscape. Ultimately, our partnership goes beyond mere transactions, as we aspire to build lasting relationships that contribute to mutual success.

What is Perked!?

Ask the right questions and nurture a safe environment where your team can freely share their anonymous insights and recommendations. Being cognizant of your own strengths, as well as the areas in which you can improve, is crucial for your growth as a leader. Identify the specific sections of your workforce that need attention and understand the elements that promote engagement, all while keeping an eye on these factors in real-time. Show your employees that their voices are valued by responding to their feedback, while maintaining their confidentiality. You can also track how your initiatives impact your overall engagement metrics. Perked!'s Culture Intelligence PlatformTM allows you to pose meaningful questions and understand what drives your employees, helping you build a thriving organization even in challenging circumstances. Team members find it easy to submit anonymous feedback, and you can establish a strategy for continuous listening without the hassle of dealing with complicated data. This approach helps you identify both strengths and opportunities for improvement, while also providing insight into whether a concern is part of a larger trend or an isolated case, which enables you to craft informed, effective responses. Ultimately, fostering an open dialogue can lead to enhanced morale and productivity within your team.

Media

Media

Integrations Supported

Olo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Service Management Group

Date Founded

1991

Company Location

United States

Company Website

www.smg.com/why-smg

Company Facts

Organization Name

Perked!

Date Founded

2014

Company Location

Canada

Company Website

www.perked.co

Categories and Features

Customer Experience

Not specified

Employee Engagement

Not specified

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Feedback Management
Goal Management
Pulse Surveys

Employee Feedback

Not specified

Employee Survey

Not specified

Human Resources

Employee Lifecycle Management
Onboarding

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