HubEngage Verified Customer Reviews (2026)

It is used to reward our employees for their work and motivate them to do better. I love the reward process very easy to use the navigation is very good for me

I really like how HubEngage is easy to navigate and redeem points. The navigation is very good for me

If I should give any dislike now it means I'm lying

HubEngage is a good solution for companies that want better employee communication and engagement. Once you get used to it, it becomes very effective and saves time.

HubEngage helps bring all internal communication into one platform, which makes work easier. Instead of using emails, chat apps, and other tools separately, everything is combined here. The platform works well for sharing company updates, running surveys, and recognizing employees. I also like that messages can reach employees on mobile, email, or web, which is very useful for remote or frontline teams.

At the beginning, the platform feels a bit complex because there are many features. New users may need time or training to understand how to use everything properly. The dashboard could also be cleaner and easier to navigate.

We run a business where most employees don’t sit at a desk, and keeping them informed was a constant struggle. HubEngage changed that completely. For the first time, frontline employees feel included in company communication.

Mobile access and multi-channel delivery make a huge difference. We no longer rely on notice boards or word-of-mouth updates.

Adoption takes a little time if employees are not used to using workplace apps.

With different teams supporting mortgage lending, technology, and partner services, it was easy for employee updates and team achievements to get lost. HubEngage gave us a central space for employees to share, interact, and stay connected while helping us reach them through additional channels like SMS when needed.

What I like most about HubEngage is the Social Hub. At eLEND, where we support borrowers, brokers, correspondent lenders, and financial institutions with mortgage solutions and technology, it gives our employees a place to share updates, celebrate wins, and stay connected across different teams. The posts, comments, channels, and engagement features make it easier for people to participate rather than just receive company updates.

Getting the first SMS campaign sent out was a little difficult. The initial setup and configuration took some trial and error before we had everything working the way we wanted.

The HubEngage AI chatbot added real value to our organization. It made internal support faster, helped employees find information easily, and reduced the amount of manual work for our HR team.

One feature of HubEngage that has been very useful for us is the AI chatbot. Before using it, employees would constantly reach out to HR or managers for simple questions like company policies, leave requests, or where to find certain documents. It wasn’t that the information didn’t exist it was just scattered across different systems, so people didn’t know where to look.

While the AI chatbot is very helpful, it sometimes struggles with very specific or complex questions that aren’t clearly documented in our internal systems.

I use Hubengage to provide positive feedback at work, solving burnout by recognizing and appreciating co-workers' un-thanked actions. It improves morale by calling attention to positive actions, especially in a fast-paced, taxing job like ABA therapy.

I use Hubengage at my workplace to provide co-workers with positive feedback. I enjoy that it allows co-workers to build one another up and recognize actions that may otherwise go un-thanked. ABA therapy is often a mentally and physically taxing job and being able to call attention to positive actions or words that occur during the workday improves morale in the workplace. I also enjoy the AI option to clean up the message due to the quick pace of work. The initial setup of Kudos was very easy, taking just 5-10 minutes.

Nothing in particular - the tool delivers what it's designed for

With a large and fast-moving organization, it can be difficult to identify employee concerns before they become bigger issues. HubEngage’s pulse surveys and AI sentiment analysis help us spot recurring themes quickly, while recognition gives teams an easy way to acknowledge strong contributions.

What I like most about HubEngage is the combination of employee surveys, AI sentiment analysis, recognition, and the AI chatbot. With teams working across travel, expense, finance, technology, and customer-facing functions, it gives us a practical way to understand employee feedback and recognize contributions.

The platform has a lot of functionality, so it takes some time to decide which features are most useful for different teams. I’d also like the analytics experience to be a little more streamlined. Also need improvement on the translation feature

Our internal communication was honestly a mess before HubEngage. Emails were ignored, WhatsApp caused privacy issues, and frontline staff were always the last to know anything. After switching to HubEngage, everything became centralized and structured. Now updates actually reach everyone at the same time, and we don’t have to chase employees anymore.

The biggest win is having one place for communication, recognition, and feedback. Messages reach employees through mobile, notifications, and multiple channels, which solved our reach problem completely.

It takes some effort at the beginning to organize departments and user groups properly.

HubEngage helps manage employee communication by prioritizing urgent messages, keeping conversations organized, and reducing distractions. It also allows us to quickly send SMS notifications about urgent tasks, enhancing team responsiveness and ensuring effective communication.

I like HubEngage for its ability to send out SMS to our employees. We have over 300 employees, and the software allows us to send SMS to each of them regarding urgent situations, notifications, or reminders. This feature has been very useful because the SMS notifications are received and opened quickly, making it quite effective for urgent communications.

I would like them to make the software more updated and make it very easy for us to navigate because some features are very hard for us to carry out. The recognition features have been hard for us to set up. We've been trying to use it for some time but we're unable to do it easily. This takes our time before we set it up.

We were using too many platforms for communication, feedback, and recognition. It was confusing and inefficient. HubEngage helped us bring everything into one place, which reduced complexity and made workflows cleaner.

Having everything in one ecosystem removes confusion and saves time. Employees know exactly where to go for updates and interaction.

Because it replaces many tools, the learning curve can feel slightly steep at first.

I use HubEngage to keep employees connected in one space, boosting work efficiency through true communication. It handles announcements, newsletters, campaigns, and assists in project research without needing external tools.

I like the translator feature in HubEngage. It's very, very helpful because it allows us to translate languages instantly. We have a lot of employees from different countries and states, and with this feature, when they type in their own language, we can translate it to our understanding language instantly.

The support are helpful they respond in time no negative

As our teams work across cloud, development, support, and consulting, it can be difficult to get a clear view of what employees are experiencing across different areas of the business. HubEngage gives us a structured way to collect that feedback and use sentiment insights to identify recurring concerns before they become bigger issues.

HubEngage is the Surveys Hub and the insights it provides. At Innovative Solutions, where we help SMBs with cloud consulting, AWS, migrations, optimization, and IT support, getting honest feedback from our teams is important. The pulse surveys, anonymous responses, and sentiment analysis give us a better way to understand what employees are experiencing and where we need to pay attention.

The navigation can take some getting used to. With so many options available, it is not always immediately obvious where to find a specific survey or setting.

It addressed a problem we hadn’t been able to solve for years connecting with our non-desk workforce effectively.

One of our biggest struggles was reaching employees who don’t sit behind a desk. Most of our frontline staff don’t use company email regularly, so they were always the last to know about updates. HubEngage helped close that gap. The mobile access and multi-channel communication made a big difference. Now we can push updates directly to their phones, and they actually see them. It also helped leadership understand what’s happening on the ground because employees can interact more easily.

Adoption wasn’t instant for everyone. Some frontline workers needed guidance during the first few weeks, especially those not used to workplace apps. We had to invest time in onboarding.

HubEngage helps recognize our team consistently every Monday and solves our problem by merging recognition and chatting into one platform, reducing disturbance from other apps.

What I like most about HubEngage is how we're able to navigate the platform, and I find the recognition features, the chatbot, and communication aspects very efficient. These features are very powerful for us and very straightforward.

I'd like to see some features being updated because some of them are, like, old version. So being able to update them to be very easy to set up would be appreciated. The setup was not straightforward because the information provided was not complete, making it fairly difficult.

Platform sprawl. We were paying for multiple tools that didn't talk to each other, and employees had no idea which app to check for what. One place for everything has made a noticeable difference in how consistently people actually engage with comms.

Having comms, surveys, and recognition under one roof makes a genuine difference. AI drafting tools save real time. The scheduling feature means I can plan a week's worth of content in one sitting. Support team has been responsive every time we've reached out.

The analytics dashboard is decent but not as deep as I'd like — I often want to slice engagement data in ways the current reporting doesn't quite support. Hoping that gets more attention in future updates.

The platform's intuitive interface made it easy to navigate, and I quickly found the tools I needed to enhance our operations. The benefits far outweigh the minor drawbacks, and we look forward to continuing our partnership with them, I’ve been using Hubengage for the past 2yrs+to manage our company’s social media presence. The seamless integration with our existing systems has been a game-changer, allowing us to manage projects more efficiently and improve collaboration across teams. What's even more encouraging is the positive feedback from my coworkers who also find it user-friendly. I highly recommend Hubengage to any company looking for a robust business management solution.

The collaboration features in Hubengage such as integrated messaging, helping us fine-tune our strategy, to ensure our issues are resolved promptly.

it's an excellent system which is user-friendly, and which we are using more and more in our daily practice and quality assurance monitoring.

Recognition used to be inconsistent in our company. Some employees felt invisible, which affected morale. HubEngage made recognition more visible and frequent, and that shift really improved team culture.

Peer recognition and visible appreciation helped build a more positive environment. HubEngage helped us move away from that without losing speed.

It takes time for teams to fully embrace recognition features culturally. Employees who were very used to WhatsApp needed some adjustment time.

Managers play an active role in recognition, often adding thoughtful, personalized messages—reinforcing its importance through visible, top-down support.

Employees love the freedom to choose rewards like gift cards, event tickets, and gifts—making recognition more exciting, personal, and powerful with HubEngage

Nothing at all I enjoy shopping and browsing the different items I can get

Keeping culture intact while scaling fast. When you go from 200 to 500 employees in 18 months, things can fall apart internally pretty quickly. HubEngage gave us a central place to keep people connected and recognized without adding headcount to manage it.

Modular approach is a real advantage you're not paying for things you don't use yet. The employee social features helped build culture during a period of rapid remote hiring. Sentiment analysis on surveys has surfaced things we genuinely wouldn't have caught otherwise.

The mobile app UI could use a refresh in a few spots it looks fine but some navigation flows feel slightly clunky compared to consumer apps employees are used to. Not a dealbreaker but worth mentioning.

Our technicians and office teams can be focused on very different parts of the business, from emergency service and repairs to inventory and reconditioning. Social Hub gives us one place to show what different teams are accomplishing and lets employees engage with those updates rather than having good work go unnoticed.

The Social Hub has been a nice addition for us because our team can actually interact with the content instead of just receiving announcements. We use posts to share completed jobs, recognize good work, and highlight things happening across our heat exchanger service, repair, refurbishment, and on-site teams. The likes and comments make it easier for people to participate and acknowledge each other.

The mobile app is currently being upgraded, so there are still a few areas where the experience could be smoother. I think the updates will make a noticeable difference once the new version is fully rolled out.