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What is SMS Reminder?

SMS Reminder is a web-based appointment scheduling and automated SMS notification platform designed specifically for hair salons, barbers, beauty salons, physiotherapists, and auto service providers. It efficiently sends out reminders to clients in Greek or English, 24 hours before their appointments, while also maintaining a database of customer details to assist with future bookings using a reference code. Additionally, the system accommodates various operational factors such as working hours, breaks, and staff leave schedules, with IRENE adeptly pinpointing the next available appointment slot. Featuring a Multi-Chair capability, it enables the management of numerous workstations within a single calendar, allowing each station to have its own unique names, colors, hours of operation, and appointment lengths. The service also includes thoughtful annual birthday wishes and personalized reminders for crucial dates like VAT deadlines or supplier orders. Furthermore, an optional AI-Call Assistant can take care of missed calls, allowing it to schedule, change, or cancel appointments during the call. This platform is accessible on any device without requiring app downloads or installation fees, offering a straightforward business subscription model that remains the same regardless of staff count, although SMS charges are applied separately. With its robust features, this all-encompassing system significantly improves operational efficiency and strengthens customer relationships for service-based businesses. Its user-friendly interface ensures that even those with minimal technical skills can navigate and utilize the service effectively.

What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

Media

Media

Integrations Supported

Integrations Supported

Google Calendar
Instagram
Mycel

API Availability

API Availability

Has API

Pricing Information

€25/business/month
Solo plan: €25/month; Multi-Chair plan: €35/month. SMS credits cost €0.025 each and are billed at the end of the monthly period; dual reminders use two credits. A refundable SMS deposit is collected at registration: €8.75 for Cyprus and €15 for Greece or the United Kingdom. VAT is not included. No setup costs. Optional AI-Call Assistant starts at €45/month.

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

CK Digital

Company Location

Cyprus

Company Website

smsrem.com/bz/

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Categories and Features

Categories and Features

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