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What is SOFTSWISS Casino Platform?
SOFTSWISS Casino Platform
SOFTSWISS Casino Platform is a full-stack iGaming management platform designed to help online casino operators launch, manage, and scale their businesses across regulated markets. Trusted by 300+ operator brands, the platform brings core casino operations together within a single integrated infrastructure.
Built for complex and high-volume iGaming operations, the Casino Platform provides operators with tools for player account management, payments, CRM, bonus management, fraud detection, compliance, and day-to-day casino administration.
The platform is built on ISO 27001-certified infrastructure and has maintained 99.99% uptime across 14 years in production, providing the reliability required by established operators and growing casino brands.
Player engagement capabilities are integrated directly into the platform and connected to live player data from launch. This enables operators to manage bonuses, communications, retention activities, and player journeys using real-time information without relying on disconnected systems.
The Casino Platform can be used as the operational foundation of an online casino while integrating with other products, services, and third-party solutions required by the operator. Its scalable architecture is designed to support business growth, increasing player volumes, and expansion into regulated markets.
Key Features
Player account management
Payment management
CRM and player management
Bonus engine
Fraud detection and risk management
Compliance tools
Player engagement and retention tools
Live player data
Casino back-office management
Third-party integrations
Scalable infrastructure
Support for regulated-market operations
ISO 27001-certified infrastructure
99.99% uptime
What is Cevro?
Cevro is a leading AI-driven customer support platform tailored for the fast-paced iGaming industry, providing intelligent automation that delivers personalized, VIP-level player support 24/7. The platform’s AI understands the nuances of gaming terminology, player behavior, and complex queries, enabling instant responses to 95% of player questions while seamlessly escalating more complicated issues to human agents. Supporting over 100 languages, Cevro ensures global reach and localized experiences for diverse player bases. Its compliance-ready framework incorporates responsible gaming protocols and regulatory monitoring, reducing risk for operators. The solution integrates easily with existing gaming ecosystems through flexible APIs and connectors for popular platforms such as Playtech, NetEnt, and IGT. Cevro automates support ticket volume by 80%, driving down costs and improving operational efficiency. Marketing automation capabilities further personalize player engagement with AI-driven campaigns. Leading operators have achieved rapid payback within six months and report an average 300% return on investment in the first year. The platform’s easy setup and configurable workflows empower teams to scale support effortlessly without increasing headcount. With trusted support from major iGaming brands worldwide, Cevro revolutionizes customer service by blending advanced AI with industry-specific expertise.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SOFTSWISS
Date Founded
2009
Company Location
Malta
Company Website
www.softswiss.com/casino-platform/
Company Facts
Organization Name
Cevro
Date Founded
2025
Company Location
United Arab Emirates
Company Website
cevro.ai