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What is SOFTSWISS Casino Platform?

The SOFTSWISS Casino Platform serves as an all-encompassing software solution designed specifically for the management of online casinos. With its modular architecture, it allows operators to seamlessly handle player accounts, payment services, game providers, along with reporting and analytics functionalities. Clients benefit from a robust back office that provides them with the tools necessary to effectively manage their casino brand. This platform includes vital modules that cover a wide range of operational needs, marketing strategies, accounting tasks, and more. It also incorporates features for monitoring game and player behaviors, conducting document verification, implementing custom bonusing, carrying out KYC procedures, and encouraging responsible gambling practices. In addition, it provides automated notifications to identify suspicious or fraudulent activities and comes with customizable settings to enhance security measures. Users can easily adjust and manage their casino's frontend content through an integrated CMS or a frontend API, which grants them greater flexibility. Moreover, operators have the capability to customize their game lobbies tailored to various geographic regions and languages, ensuring they meet the diverse needs of players. The platform's adaptable bonusing module offers extensive customization options for bonuses, allowing for a personalized experience for every player. Ultimately, the SOFTSWISS Casino Platform distinguishes itself through its versatility and extensive features, making it an appealing option for online casino operators looking to enhance their offerings. In an industry that demands constant evolution, this platform equips operators with the necessary tools to stay competitive and responsive to player expectations.

What is Cevro?

Cevro is a leading AI-driven customer support platform tailored for the fast-paced iGaming industry, providing intelligent automation that delivers personalized, VIP-level player support 24/7. The platform’s AI understands the nuances of gaming terminology, player behavior, and complex queries, enabling instant responses to 95% of player questions while seamlessly escalating more complicated issues to human agents. Supporting over 100 languages, Cevro ensures global reach and localized experiences for diverse player bases. Its compliance-ready framework incorporates responsible gaming protocols and regulatory monitoring, reducing risk for operators. The solution integrates easily with existing gaming ecosystems through flexible APIs and connectors for popular platforms such as Playtech, NetEnt, and IGT. Cevro automates support ticket volume by 80%, driving down costs and improving operational efficiency. Marketing automation capabilities further personalize player engagement with AI-driven campaigns. Leading operators have achieved rapid payback within six months and report an average 300% return on investment in the first year. The platform’s easy setup and configurable workflows empower teams to scale support effortlessly without increasing headcount. With trusted support from major iGaming brands worldwide, Cevro revolutionizes customer service by blending advanced AI with industry-specific expertise.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SOFTSWISS

Date Founded

2009

Company Location

Malta

Company Website

www.softswiss.com/casino-platform/

Company Facts

Organization Name

Cevro

Date Founded

2025

Company Location

United Arab Emirates

Company Website

cevro.ai

Categories and Features

Categories and Features

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