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What is STEWARD by SOLEUM?

STEWARD is a cloud-driven platform that incorporates AI product specialists into software and institutional frameworks in a governed manner. It includes a conversational widget and chat API, along with a knowledge base that extracts answers from specified documentation, ensuring proper citation of sources. To deliver real-time information, it utilizes a host product's configured REST API, accessing it with the end user's credentials and analyzing the resulting data securely within a sandbox environment. The system sets evidence thresholds to decide when to withhold responses based on unreliable sources. Moreover, STEWARD keeps meticulous records and audit trails for all responses and configuration changes, while monitoring usage through insight credits. Teams can easily integrate the expert into their projects using HTML, React, or Angular snippets, or they can opt for the chat API for seamless incorporation. This solution is specifically designed for software companies, developers, client-serving agencies, and organizations aiming to provide contextual help within the products their users are already familiar with. A free plan is available, while premium plans offer improved capacity and data retention features. Furthermore, STEWARD is committed to enhancing user experience by ensuring that the information delivered is both precise and aligned with the user's specific requirements, ultimately fostering greater user satisfaction and engagement.

What is Astute Bot?

In today's fast-paced environment, instant and conversational support has become essential for customers across the globe. Modern consumers expect immediate assistance at any hour of the day, throughout the entire year, and across a wide range of platforms and devices. To meet these rising demands, an AI-driven chatbot can greatly enhance customer interaction. Astute Bot enables self-service communication through various channels including web chat, SMS, social media, mobile apps, and voice assistants, thus freeing up human agents from handling routine questions while allowing customers to swiftly obtain the information they require. At any point during their interaction, customers have the option to easily connect with a live representative. Astute Bot™ provides a cohesive self-service solution that functions seamlessly across multiple communication channels. It intelligently interprets customer inquiries to engage in meaningful exchanges that help gather pertinent information. Depending on its understanding, the bot determines the most effective strategy to answer questions or resolve issues. By pulling data from diverse sources—ranging from knowledge bases and internal documents to order management systems—it delivers personalized responses that enhance the customer experience. Furthermore, the integration of sophisticated AI capabilities within Astute Bot ensures that every customer feels acknowledged and appreciated throughout their entire journey. This not only boosts customer satisfaction but also fosters loyalty in an increasingly competitive marketplace.

Media

Media

Integrations Supported

Amazon Bedrock

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49 per month
Free plan: $0 forever, with 1 product, 1 data source, and 50 monthly insight credits. Starter: $49 monthly or $490 annually (2 months free), with 2 products, 3 data sources, and 180 monthly credits. Growth: $299 monthly or $2,990 annually (2 months free), with 5 products, 5 data sources, and 1,200 monthly credits. Enterprise pricing is custom by contract. Optional credit bundles: 500 for $150, 2,500 for $700, or 10,000 for $2,500. Prices are in USD before tax.
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SOLEUM

Company Location

United States

Company Website

soleum.io/steward/

Company Facts

Organization Name

Astute

Date Founded

1995

Company Location

United States

Company Website

astutesolutions.com/products/astute-bot

Categories and Features

Conversational AI

Not specified

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

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