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What is STAMP?

By evaluating the sentiments of customers, channels, and employees, you can greatly enhance your capability to retain clients, boost revenue, and optimize customer lifetime value. Real-time dashboards for external clients enable you to monitor how effectively you are satisfying their needs. Additionally, dashboards specifically designed for account managers give insights into their performance across their respective portfolios. STAMP goes beyond just providing the Net Promoter Score (NPS); it also incorporates a unique algorithm to derive your STAMP Score, allowing you to quickly identify which clients are loyal and which ones may be at risk of leaving. This summary delivers a comprehensive overview of account performance based on critical metrics such as Net Promoter and Ease of Business. Furthermore, STAMP's proprietary algorithm generates an overall "customer sentiment score," offering valuable insights into overall client satisfaction and engagement trends. With these tools at your disposal, you can make more informed decisions to foster long-term relationships with your clients.

What is Churn360?

Churn360 is a customer success platform powered by AI that aids SaaS companies in minimizing churn and enhancing customer lifetime value. By consolidating customer information from various SaaS tools, including CRM, Helpdesk, and Billing software, Churn360 presents all this data in a single, user-friendly dashboard tailored for customer success managers. This comprehensive view allows them to effectively understand customer interactions. The platform includes functionalities like playbook automation, customer mapping and tracking, surveys, and streamlined customer onboarding processes. These features are designed to assist clients in diverse scenarios, ultimately fostering increased customer retention and lowering churn rates. With its robust capabilities, Churn360 not only supports businesses but also empowers them to build stronger relationships with their customers.

Media

Media

Integrations Supported

Aircall
Chargebee
CloudTalk
Freshchat
Freshdesk
Freshsales
Gmail
Microsoft Outlook
Pipedrive
Recurly
Segment
Stripe
SurveyMonkey
Zendesk
Zoho CRM
Zoho Mail

Integrations Supported

Aircall
Chargebee
CloudTalk
Freshchat
Freshdesk
Freshsales
Gmail
Microsoft Outlook
Pipedrive
Recurly
Segment
Stripe
SurveyMonkey
Zendesk
Zoho CRM
Zoho Mail

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$399
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Stonegate Advisors

Date Founded

2005

Company Location

United States

Company Website

www.stampcsm.com

Company Facts

Organization Name

Churn360

Date Founded

2020

Company Location

United Kingdom

Company Website

churn360.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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