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What is STARSTrack?

STARSTrack is an innovative analytics platform designed to elevate healthcare quality by improving performance across multiple quality rating systems such as Medicare Stars, Marketplace Stars, local Medicaid programs, and commercial quality rankings through the integration of data, analytics, and actionable insights into one cohesive interface. The platform offers extensive visibility into all factors influencing quality performance by utilizing NCQA-certified quality measure calculations, which include HEDIS, Pharmacy Quality Alliance (PQA), CMS Operational, Medicaid Core Set, and customizable local measures, enabling analysts to focus on outcomes rather than cumbersome manual reporting while also facilitating proactive performance monitoring. Additionally, STARSTrack produces comprehensive built-in reports and consolidates star score intelligence from various contracts, allowing users to delve into historical performance data, analyze current trends, and examine projected outcomes. This comprehensive approach not only enhances strategic initiatives but also empowers healthcare organizations to make well-informed decisions that ultimately contribute to better quality of care. By optimizing these processes, STARSTrack significantly aids in the pursuit of excellence in healthcare service delivery.

What is InsightPro.ai?

InsightPro serves as an online tool tailored for workforce analytics and operations, specifically targeting health insurance payers, third-party administrators, benefit administrators, and health plans. It streamlines claims management, quality assurance, and the support of member contact-center teams. The claims management features include inventory tracking, task assignment and distribution, production planning, forecasting capabilities, KPI dashboards, activity monitoring, and query resolution functionalities. Quality assurance teams benefit from tools that allow for customizable audits, sampling techniques, capacity planning, error feedback systems, rebuttal workflows, and performance reporting capabilities. The platform enhances contact-center operations through member and call history access, customizable workflows, real-time data insights, and performance metrics. Furthermore, workforce dashboards provide managers with the ability to monitor productivity levels, workload distribution, quality metrics, and overall operational trends, while user and workflow management tools simplify administrative tasks. As a Software as a Service (SaaS) offering, this platform can be tailored to meet the specific operational requirements of payers, with pricing and plan options customized to fit individual customer needs, ensuring a flexible and adaptable service delivery model. Ultimately, this extensive array of features equips organizations to significantly boost their operational efficiency while also enhancing the quality of services provided to their members. By leveraging InsightPro, health insurance stakeholders can ensure they stay ahead in a competitive market while maintaining high standards of member satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Flexible payment options include monthly plans and pay-per-transaction billing. SaaS pricing is tailored to selected features and customer requirements; no long-term commitment is required.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Ingenia Health

Date Founded

2022

Company Location

United States

Company Website

ingeniahealth.com/solutions/starstrack/

Company Facts

Organization Name

MDI NetworX

Date Founded

2014

Company Location

United States

Company Website

insightpro.ai/

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