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What is STELLA?

STELLA is a cutting-edge digital voice assistant designed to handle an endless volume of calls simultaneously, expertly managing inquiries, answering frequently asked questions, and arranging service appointments with ease. With STELLA Automotive, you can boost your customer satisfaction ratings while cutting costs effectively. Clients benefit from quick resolutions without the hassle of long wait times or frustration, as STELLA answers calls on the first ring. Crafted by a skilled team of engineers and scientists, STELLA's conversational AI is specifically developed to cater to the unique requirements of car dealerships and their clientele. This groundbreaking solution not only streamlines operations but also aids in staff retention and guarantees a satisfactory customer experience with minimal exertion. Distinguished as the most advanced AI in the automotive industry, STELLA is constantly progressing and refining her capabilities. Moreover, she operates without per-minute charges, so as her call volume rises, your dealership's expenses will remain consistent. STELLA is a user-friendly technology that integrates effortlessly into your existing systems, necessitating no alterations to current processes or additional training for your staff, which facilitates a seamless shift toward improved operational effectiveness. Ultimately, STELLA represents an innovative leap forward in how car dealerships can enhance customer interactions while fostering a more efficient workplace.

What is Pathlight?

By following a few straightforward steps, you can empower numerous team members to quicken their progress and meet their goals. Our platform seamlessly connects with various applications like Salesforce, Zendesk, Outreach, Stella Connect, and several others. Take advantage of a diverse selection of templates or create personalized objectives using Pathlight's advanced metric creation workflows. With Pathlight’s intuitive organizational chart, setting up your goals can be accomplished in mere minutes. This ensures that all employees, regardless of their location, are working with the same set of information. With just one click, you can acknowledge your team's accomplishments or provide targeted coaching to specific individuals. Every message includes performance data automatically, simplifying communication. If you observe that a team member is facing challenges, our collection of over 20 customizable coaching templates allows you to offer the right assistance efficiently. Additionally, our pre-designed agenda templates can greatly enhance the productivity of your 1:1 meetings, making sure that every conversation is goal-oriented. This strategy not only elevates performance but also nurtures a culture of ongoing improvement within your team, reinforcing the value of collaboration and support. Ultimately, by fostering an environment where everyone can thrive, you create a more engaged and motivated workforce.

Media

Media

Integrations Supported

Google Workspace
Outreach
Salesforce
Stella Connect
Zendesk

Integrations Supported

Google Workspace
Outreach
Salesforce
Stella Connect
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

STELLA

Company Location

United States

Company Website

www.stellaautomotive.com

Company Facts

Organization Name

Pathlight

Date Founded

2017

Company Location

United States

Company Website

www.pathlight.com/product/how-it-works

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

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