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What is SVRX?

Edigin has developed sophisticated call recording and quality monitoring solutions that are compatible with most of today's communication systems. Their SVRX recording solution integrates effortlessly with these systems, guaranteeing the collection of critical communications alongside relevant call information. This adaptable solution is designed to support multi-site distributed architectures and performs reliably in redundant settings. It also includes features such as integrated screen capture, agent evaluation, and customizable reporting analytics tailored to meet a variety of requirements. Compatible platforms encompass leading names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX enables passive tapping on T1/E1 and analog trunks, along with digital stations for these systems, while also supporting analog stations and port mirroring based recording for VoIP. Additionally, it accommodates a range of VoIP protocols, including Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, establishing it as a thorough solution for various communication environments. With such a broad range of compatibility, Edigin's products empower organizations to efficiently monitor and assess their communication practices, ultimately enhancing operational effectiveness and decision-making processes.

What is ASC?

ASC provides innovative solutions that empower users to enhance service quality, protect their assets, and effectively manage crisis situations. Such challenges are frequently encountered by both businesses and public safety organizations. Collaborating with ASC allows these entities to utilize a practical approach that not only captures communication data but also converts this extensive information into actionable insights, leading to improved efficiency and cost savings. Acknowledged as a global leader in software for omni-channel recording, quality management, and analytics, ASC caters to a wide variety of sectors that require robust recording functions, with a strong focus on contact centers, financial services, and public safety organizations. Our offerings include the recording, assessment, and analysis of interactions across multiple media types, such as landline and mobile calls, chat, video, screens, SMS, and Microsoft Teams Meetings, guaranteeing thorough insight into customer interactions. By harnessing our expertise, organizations can elevate their operational excellence to new heights, ultimately fostering stronger connections with their clients. This comprehensive approach ensures that no aspect of communication is overlooked in the pursuit of improvement.

Media

Media

Integrations Supported

Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Salesforce
adepsi

Integrations Supported

Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Salesforce
adepsi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Edigin

Company Website

edigin.com/call-recording/

Company Facts

Organization Name

ASC Technologies

Date Founded

1964

Company Location

Germany

Company Website

asctechnologies.com/english/

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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