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What is SVRX?

Edigin has developed sophisticated call recording and quality monitoring solutions that are compatible with most of today's communication systems. Their SVRX recording solution integrates effortlessly with these systems, guaranteeing the collection of critical communications alongside relevant call information. This adaptable solution is designed to support multi-site distributed architectures and performs reliably in redundant settings. It also includes features such as integrated screen capture, agent evaluation, and customizable reporting analytics tailored to meet a variety of requirements. Compatible platforms encompass leading names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX enables passive tapping on T1/E1 and analog trunks, along with digital stations for these systems, while also supporting analog stations and port mirroring based recording for VoIP. Additionally, it accommodates a range of VoIP protocols, including Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, establishing it as a thorough solution for various communication environments. With such a broad range of compatibility, Edigin's products empower organizations to efficiently monitor and assess their communication practices, ultimately enhancing operational effectiveness and decision-making processes.

What is Avaya Aura?

Avaya addresses the growing needs of contemporary communication through its innovative Avaya Aura® Platform, which features a state-of-the-art architecture built for real-time interactions and utilizes session-based collaboration technologies. Instead of complicating current systems or requiring an entire system replacement, the Avaya Aura® Platform simplifies operations and offers a modern upgrade pathway from traditional, isolated, and location-dependent communication methods. This progress leads to an advanced and cost-efficient multimedia communications solution that effortlessly combines both existing and future investments in voice, video, real-time collaboration, and other areas. Specifically designed to improve collaboration among individuals in today’s fast-paced businesses, the Avaya Aura® Platform employs a unique methodology regarding the Session Initiation Protocol (SIP), enabling the integration of media, networks, devices, applications, and presence into a cohesive framework. By achieving this integration, it not only boosts communication efficiency but also cultivates a more cooperative workplace atmosphere. Ultimately, the Avaya Aura® Platform stands as a pivotal tool for organizations aiming to thrive in a rapidly evolving digital landscape.

Media

Media

Integrations Supported

Cogito
Creatio
Dialogflow
Dynamics Telephony
Empirix
InfiBot
LumenVox
LumenVox Call Progress Analysis (CPA)
Parloa
Replicant
Spok Care Connect®
TCS ADD
TCS MasterCraft DataPlus
TCS MasterCraft DevPlus
TCS OmniStore
WatchTower Security Management App
eMite
ice Contact Center

Integrations Supported

Cogito
Creatio
Dialogflow
Dynamics Telephony
Empirix
InfiBot
LumenVox
LumenVox Call Progress Analysis (CPA)
Parloa
Replicant
Spok Care Connect®
TCS ADD
TCS MasterCraft DataPlus
TCS MasterCraft DevPlus
TCS OmniStore
WatchTower Security Management App
eMite
ice Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Edigin

Company Website

edigin.com/call-recording/

Company Facts

Organization Name

Avaya

Company Location

United States

Company Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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