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What is Sabienzia?

Sabienzia is transforming traditional telephony into an intelligent communication platform, which allows businesses to leverage data-driven insights derived from metrics, context, and meaning, while concurrently enhancing workflows through automation. With a decade of experience in providing cloud telephony solutions, Sabienzia significantly improves customer service for well-established companies in sectors such as travel, automotive, and e-commerce across the globe, all while operating on a fully GDPR-compliant infrastructure that is securely hosted in Europe, guaranteeing top-notch PCI security. In a matter of minutes, you can set up a tailor-made cloud-based customer service system designed to effectively engage with your international clientele. Our aim is to develop a centralized platform that equips your team to offer a more personalized, meaningful, and empathetic experience to customers, regardless of where they are located. You can kickstart the cloud contact center solution for your business in less than a minute, with no installation necessary. By utilizing the right channels and analyzing key metrics, you can cultivate a stronger relationship with customers, remote agents, and employees, thereby promoting a more collaborative atmosphere. This smooth integration not only enhances communication but also boosts service efficiency, ultimately contributing to higher customer satisfaction levels and fostering long-term loyalty. Our commitment to innovation ensures that your business remains adaptable in a rapidly changing digital landscape.

What is PBXact Cloud?

PBXact Cloud is specifically designed for small to medium enterprises, delivering notable cost savings and an intuitive interface through VoIP and cloud technology, which allows companies to oversee their phone systems with a consistent monthly payment. This service is available for anyone aiming to improve their telecommunications, featuring a simple setup process that does not necessitate any advanced telephony expertise. Each extension includes unlimited calling, which simplifies financial planning and billing. The advantages of cloud technology allow businesses to quickly set up their PBX without the hassle of maintaining physical hardware or facing unforeseen expenses. PBXact enables organizations to effectively manage their telephony systems and easily accommodate new number requests. Choosing a cloud-hosted PBX not only helps businesses cut costs but also provides total control over their communication requirements, resulting in a seamless and effective operation. Additionally, the adaptability and growth potential inherent in PBXact Cloud present an attractive option for companies aiming to enhance their communication framework while remaining agile in a fast-paced market. The comprehensive features of this service ensure that businesses can stay ahead of their communication needs as they evolve.

Media

Media

Integrations Supported

Freshdesk
SIPStation
Salesforce
Zendesk

Integrations Supported

Freshdesk
SIPStation
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€10 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sabienzia Technologies

Date Founded

2009

Company Location

Germany

Company Website

sabienzia.com

Company Facts

Organization Name

Sangoma Technologies

Date Founded

1984

Company Location

Canada

Company Website

cloud.pbxact.com

Categories and Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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