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What is Sabienzia?

Sabienzia is transforming traditional telephony into an intelligent communication platform, which allows businesses to leverage data-driven insights derived from metrics, context, and meaning, while concurrently enhancing workflows through automation. With a decade of experience in providing cloud telephony solutions, Sabienzia significantly improves customer service for well-established companies in sectors such as travel, automotive, and e-commerce across the globe, all while operating on a fully GDPR-compliant infrastructure that is securely hosted in Europe, guaranteeing top-notch PCI security. In a matter of minutes, you can set up a tailor-made cloud-based customer service system designed to effectively engage with your international clientele. Our aim is to develop a centralized platform that equips your team to offer a more personalized, meaningful, and empathetic experience to customers, regardless of where they are located. You can kickstart the cloud contact center solution for your business in less than a minute, with no installation necessary. By utilizing the right channels and analyzing key metrics, you can cultivate a stronger relationship with customers, remote agents, and employees, thereby promoting a more collaborative atmosphere. This smooth integration not only enhances communication but also boosts service efficiency, ultimately contributing to higher customer satisfaction levels and fostering long-term loyalty. Our commitment to innovation ensures that your business remains adaptable in a rapidly changing digital landscape.

What is Phonology?

Phonology specializes in providing VoIP solutions specifically designed for small to medium-sized enterprises as well as larger organizations, facilitating seamless connectivity, communication, and collaboration across a variety of channels while ensuring outstanding quality and adaptability in VoIP services. Their powerful Hosted PBX system for cloud-based phone solutions empowers users to take advantage of large enterprise PBX functionalities through virtual extensions, effortlessly integrating with preferred third-party applications to boost telecommunication effectiveness. The Unified Communications feature merges different communication methods into one cohesive platform, making collaboration easier and more efficient for users. For those who may find managing physical and wired PRI, BRI, or PSTN lines challenging, Phonology offers SIP Trunks, which streamline the management of business communications, alleviating stress and complexity. This all-encompassing approach allows organizations to concentrate on their primary goals, all while benefiting from enhanced and simplified communication solutions that promote productivity. By choosing Phonology, businesses can ensure they are equipped with cutting-edge technology that meets their evolving communication needs.

Media

Media

No images available

Integrations Supported

Freshdesk
Salesforce
Zendesk

Integrations Supported

Freshdesk
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€10 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sabienzia Technologies

Date Founded

2009

Company Location

Germany

Company Website

sabienzia.com

Company Facts

Organization Name

Phonology

Date Founded

2005

Company Location

India

Company Website

www.phonology.in/

Categories and Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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