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What is Saffron?

Saffron catering management software offers an effective solution for providing nutritious, allergen-aware, and eco-friendly meals. It caters to clients across various sectors, including public institutions, foodservice, and hospitality, by optimizing complex catering operations through enhanced inventory management, streamlined purchasing, and thoughtful menu planning. Our cutting-edge paperless kitchen management and cashless catering systems facilitate a smooth experience, increasing productivity and improving service quality. For example, Saffron Bedside has played a pivotal role in minimizing food waste and boosting patient satisfaction at Chesterfield Royal Hospital NHS Foundation Trust and Sodexo. Additionally, the deployment of Civica Saffron catering management software has allowed local councils to identify and address inefficiencies, promoting greater productivity and transparency in school kitchen operations, which ultimately benefits all stakeholders involved. These innovations underscore a strong dedication to ongoing enhancement within the catering industry, highlighting the importance of adapting to modern needs. In this rapidly evolving landscape, Saffron remains at the forefront of catering technology.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

Media

Integrations Supported

Rambox

Integrations Supported

Rambox

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Civica

Company Location

United Kingdom

Company Website

www.fdhospitality.com

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Catering

Banquet Management
Billing & Invoicing
Booking Management
Calendar Management
Contract Management
Costing
Customer Database
Event Management
Facility Management
Inventory Management
Kitchen / Menu Management
Order Management
Quote Management
Recipe Management
Waitstaff Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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