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What is Salesfloor?

Our mobile clienteling solution empowers retail associates to connect with customers in-store, smoothly transition to online sales, and earn extra commissions. This creates a customized shopping journey for customers, while retailers see benefits like enhanced online conversion rates, increased average order values, and lower return rates. Salesfloor distinguishes itself as a celebrated platform that merges clienteling, virtual selling, and mobile point-of-sale functionalities. Retail associates utilize Salesfloor to deliver tailored and convenient customer interactions through multiple channels such as live chat, video calls, emails, and SMS. Customers can easily contact a nearby store associate in real-time through these options or by requesting appointments for virtual or in-person meetings. Associates are capable of facilitating sales across various platforms, ensuring that all transactions are accurately attributed to the appropriate associate or store. By enabling associates to provide personalized service across every channel, retailers can foster deeper, more significant relationships with customers, ultimately enhancing loyalty and satisfaction. This forward-thinking strategy not only drives sales but also significantly enriches the overall shopping experience for each customer. The result is a win-win for both retailers and consumers, reinforcing the importance of integrating technology into retail practices.

What is Nextiva CRM?

Convert potential leads into devoted customers and passionate supporters by utilizing Nextiva CRM, a powerful all-in-one solution for your workspace. Streamline all your communication channels, such as phone calls, emails, SMS, chats, and social media, into one cohesive platform. This unique sales management system effectively integrates every method of communication. It is crucial for customer service management to exist within the same environment to ensure an outstanding user experience. With access to a wide range of tools and analytics, your entire organization—spanning from entry-level employees to top executives—gains a comprehensive insight into each customer. By centralizing all elements on a single platform, you can enhance the management of customer relationships significantly. Consequently, customer service interactions can be accelerated, standardized, and strategically improved, leading to potential cost reductions. This forward-thinking strategy not only increases operational efficiency but also cultivates deeper relationships with your clientele, enabling your business to thrive in a competitive landscape. Ultimately, this integration sets the stage for sustained growth and customer loyalty.

Media

Media

Integrations Supported

Active Directory
Canopy
ChannelAdvisor
Oracle Cloud Infrastructure
Prodoscore
Radial
SAP Cloud Platform
SAP Customer Data Cloud
Salesforce Agentforce Commerce
SendGrid
Shopify
Stylitics
Twilio
Workspace ONE
Zebra SmartCount

Integrations Supported

Active Directory
Canopy
ChannelAdvisor
Oracle Cloud Infrastructure
Prodoscore
Radial
SAP Cloud Platform
SAP Customer Data Cloud
Salesforce Agentforce Commerce
SendGrid
Shopify
Stylitics
Twilio
Workspace ONE
Zebra SmartCount

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesfloor

Date Founded

2013

Company Location

United States

Company Website

salesfloor.net

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-service-crm.html

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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