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What is Salesfloor?

Our mobile clienteling solution empowers retail associates to connect with customers in-store, smoothly transition to online sales, and earn extra commissions. This creates a customized shopping journey for customers, while retailers see benefits like enhanced online conversion rates, increased average order values, and lower return rates. Salesfloor distinguishes itself as a celebrated platform that merges clienteling, virtual selling, and mobile point-of-sale functionalities. Retail associates utilize Salesfloor to deliver tailored and convenient customer interactions through multiple channels such as live chat, video calls, emails, and SMS. Customers can easily contact a nearby store associate in real-time through these options or by requesting appointments for virtual or in-person meetings. Associates are capable of facilitating sales across various platforms, ensuring that all transactions are accurately attributed to the appropriate associate or store. By enabling associates to provide personalized service across every channel, retailers can foster deeper, more significant relationships with customers, ultimately enhancing loyalty and satisfaction. This forward-thinking strategy not only drives sales but also significantly enriches the overall shopping experience for each customer. The result is a win-win for both retailers and consumers, reinforcing the importance of integrating technology into retail practices.

What is Nextiva CRM?

Convert potential leads into devoted customers and passionate supporters by utilizing Nextiva CRM, a powerful all-in-one solution for your workspace. Streamline all your communication channels, such as phone calls, emails, SMS, chats, and social media, into one cohesive platform. This unique sales management system effectively integrates every method of communication. It is crucial for customer service management to exist within the same environment to ensure an outstanding user experience. With access to a wide range of tools and analytics, your entire organization—spanning from entry-level employees to top executives—gains a comprehensive insight into each customer. By centralizing all elements on a single platform, you can enhance the management of customer relationships significantly. Consequently, customer service interactions can be accelerated, standardized, and strategically improved, leading to potential cost reductions. This forward-thinking strategy not only increases operational efficiency but also cultivates deeper relationships with your clientele, enabling your business to thrive in a competitive landscape. Ultimately, this integration sets the stage for sustained growth and customer loyalty.

Media

Media

Integrations Supported

Canopy
ChannelAdvisor
Oracle Cloud Infrastructure
Radial
SAP Cloud Platform
SAP Customer Data Cloud
Salesforce Agentforce Commerce
SendGrid
Shopify
Stylitics
Twilio
Workspace ONE
Zebra SmartCount

Integrations Supported

Active Directory
Prodoscore

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10.00/month/user
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesfloor

Date Founded

2013

Company Location

United States

Company Website

salesfloor.net

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-service-crm.html

Categories and Features

Clienteling

Not specified

Customer Experience

Dashboard
Multi-Channel Collection

Multi-Channel eCommerce

Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management

Retail Management

CRM
Commission Management
Email Marketing
Loyalty Program
Multi-Location
Order Management
Reporting/Analytics

Sales Enablement

Contact Management
Content Management
Lead Management
Meeting Management

Categories and Features

CRM

Email Marketing
Internal Chat Integration
Lead Scoring
Quotes / Proposals
Segmentation
Task Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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