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What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

What is Centra Auto?

Centra Auto is a cloud-driven customer relationship management (CRM) platform designed specifically for the automotive industry. This software features a comprehensive suite of tools that cater to different segments within the automobile market. It functions as a reliable dealership management system (DMS) for vehicle sales and distribution, and it also serves as an effective workshop management solution for garages. Moreover, it provides a specialized software tool for auto parts retailers and operates as a complete automotive CRM for car rental and leasing businesses. A key highlight of Centra Auto is its highly customizable nature, allowing it to adapt to the specific needs of various businesses. Furthermore, it can effortlessly integrate with pre-existing enterprise resource planning (ERP) systems, which helps avoid data duplication and promotes a seamless workflow for its users. This adaptability and integration capability make Centra Auto a valuable asset for any automotive business seeking to enhance its operational efficiency.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Company Facts

Organization Name

Centra Hub

Date Founded

2015

Company Location

United Arab Emirates

Company Website

centrahub.com/verticals/automobile.html

Categories and Features

Automotive CRM

Not specified

Categories and Features

Auto Dealer

Collections Management
Contact Database
Document Management
Financing Management
Lease Management
New Car Dealer
Service Department
Website Integration

Automotive CRM

Not specified

Dealership Management

Not specified

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