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What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

What is RevDojo?

RevDojo is an all-encompassing platform dedicated to training in automotive sales and enhancing performance, anchored by a powerful learning management system (LMS) that provides dealerships with essential tools to train and uplift their workforce. The platform features an impressive catalog of over 1,500 on-demand training videos that emphasize vital skills in areas such as BDC, phone interactions, internet engagement, showroom techniques, and management. In addition to these resources, it offers interactive assessments, progress tracking, call guides, and numerous support tools designed to enhance sales performance and boost customer satisfaction. RevDojo also includes a customizable white label LMS, allowing dealerships to upload their own training videos and develop branded educational courses tailored to their specific needs. Beyond training, the platform offers exceptional automotive mystery shopping services that generate analytics to pinpoint performance discrepancies and benchmark them against industry standards observed in thousands of dealerships. Additionally, RevDojo’s remote BDC services enhance lead generation and improve customer interactions, ultimately leading to increased sales prospects and fostering overall business growth. This comprehensive approach ensures that dealerships not only enhance the skills of their teams but also gain insights to strategically position themselves in the competitive automotive market.

Media

Media

Integrations Supported

Collate
Salesforce
YouTube

Integrations Supported

Collate
Salesforce
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Company Facts

Organization Name

RevDojo

Date Founded

2015

Company Location

United States

Company Website

www.revdojo.com

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Categories and Features

Sales Training

Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments

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