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What is Salesforce Agentforce Education?

Agentforce Education is Salesforce’s AI-first education platform that brings together CRM functionality and next-generation student information system capabilities. Previously known as Education Cloud, it provides a unified foundation for managing the entire constituent journey. From recruitment and admissions to academic operations and alumni advancement, the platform connects every department with shared data and workflows. AI-powered agents deliver 24/7 support for prospective students, advisors, and fundraisers. Recruitment teams can automate personalized outreach and application support. Academic operations gain intelligent tools for course search, catalog management, and registration planning. Student success teams benefit from holistic advising summaries, predictive insights, and automated next steps. Advancement professionals can conduct philanthropic research and manage donor relationships more efficiently. Real-time analytics enable institutions to anticipate trends and respond proactively. The platform integrates seamlessly with Data 360, MuleSoft, Marketing Cloud, Slack, and Tableau for expanded functionality. Its flexible, configurable architecture supports diverse education models and lifelong learning initiatives. Agentforce Education enables institutions to create connected, data-driven experiences that improve engagement, retention, and institutional impact.

What is Ocelot?

Students often face the challenge of inadequate support and guidance due to limited financial resources and overwhelmed personnel. Utilizing AI-powered solutions enables staff to effectively reach out to every student, helping institutions differentiate themselves and enhance academic success. To maintain a competitive edge in the current educational landscape, administrators need to think outside the box. Implementing scalable AI solutions can alleviate some of the burdens on staff, allowing them to focus on their passions. Tailored text messaging campaigns can play a crucial role in boosting enrollment numbers. By adopting these effective strategies and insights, leaders and advocates dedicated to student success can make a significant impact. With just one click, your bot can be transformed into a more human-like presence. This ensures that staff can remain supportive even in challenging circumstances. Moreover, advisors can leverage AI to deliver prompt and impactful advice to students, ultimately fostering a more supportive educational environment. As technology continues to evolve, the potential for enhanced student engagement and success grows stronger.

Media

Media

Integrations Supported

Salesforce
Attendance Tracker Pro
Caldera
Collate
Docusign
Formstack
GetFeedback
GoFundMe Pro
Groove
HubSpot CRM
HubSpot Customer Platform
Informatica MDM
Microsoft Teams
Oracle Cloud Infrastructure
PatronManager CRM
TargetX CRM
Wufoo
Zapier
Zendesk

Integrations Supported

Salesforce
Attendance Tracker Pro
Caldera
Collate
Docusign
Formstack
GetFeedback
GoFundMe Pro
Groove
HubSpot CRM
HubSpot Customer Platform
Informatica MDM
Microsoft Teams
Oracle Cloud Infrastructure
PatronManager CRM
TargetX CRM
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$36 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/education/cloud/

Company Facts

Organization Name

Ocelot

Date Founded

2003

Company Location

United States

Company Website

www.ocelotbot.com

Categories and Features

Admissions and Enrollment

Application Management
Assessment Management
Candidate Management
Colleges / Universities
Evaluation Management
Fee Management
Financial Aid Management
Forms Management
K-12
Recruiting Management
Scoring
Self Service Portal

Alumni Management

Event Management
Fundraising Management
Jobs Board
Mailing List Management
Member Accounts
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Categories and Features

Admissions and Enrollment

Application Management
Assessment Management
Candidate Management
Colleges / Universities
Evaluation Management
Fee Management
Financial Aid Management
Forms Management
K-12
Recruiting Management
Scoring
Self Service Portal

Alumni Management

Event Management
Fundraising Management
Jobs Board
Mailing List Management
Member Accounts
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Student Engagement Platform

Communication Tools
Community Management
Event Calendar
Higher Education
Interactive Learning
K-12
Location Tracking
Mobile App
Orientation Management
Polls / Voting
Safety Management
Student Group Management

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