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What is Salesforce Agentforce Education?

Agentforce Education is Salesforce’s AI-first education platform that brings together CRM functionality and next-generation student information system capabilities. Previously known as Education Cloud, it provides a unified foundation for managing the entire constituent journey. From recruitment and admissions to academic operations and alumni advancement, the platform connects every department with shared data and workflows. AI-powered agents deliver 24/7 support for prospective students, advisors, and fundraisers. Recruitment teams can automate personalized outreach and application support. Academic operations gain intelligent tools for course search, catalog management, and registration planning. Student success teams benefit from holistic advising summaries, predictive insights, and automated next steps. Advancement professionals can conduct philanthropic research and manage donor relationships more efficiently. Real-time analytics enable institutions to anticipate trends and respond proactively. The platform integrates seamlessly with Data 360, MuleSoft, Marketing Cloud, Slack, and Tableau for expanded functionality. Its flexible, configurable architecture supports diverse education models and lifelong learning initiatives. Agentforce Education enables institutions to create connected, data-driven experiences that improve engagement, retention, and institutional impact.

What is Ocelot?

Students often face the challenge of inadequate support and guidance due to limited financial resources and overwhelmed personnel. Utilizing AI-powered solutions enables staff to effectively reach out to every student, helping institutions differentiate themselves and enhance academic success. To maintain a competitive edge in the current educational landscape, administrators need to think outside the box. Implementing scalable AI solutions can alleviate some of the burdens on staff, allowing them to focus on their passions. Tailored text messaging campaigns can play a crucial role in boosting enrollment numbers. By adopting these effective strategies and insights, leaders and advocates dedicated to student success can make a significant impact. With just one click, your bot can be transformed into a more human-like presence. This ensures that staff can remain supportive even in challenging circumstances. Moreover, advisors can leverage AI to deliver prompt and impactful advice to students, ultimately fostering a more supportive educational environment. As technology continues to evolve, the potential for enhanced student engagement and success grows stronger.

Media

Media

Integrations Supported

Salesforce
Attendance Tracker Pro
Collate
Copilot
GoFundMe Pro
Groove
Informatica MDM
Inspire Planner
PatronManager CRM
TargetX CRM
Wufoo
Zapier

Integrations Supported

Salesforce
Caldera
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Oracle Cloud Infrastructure
Zendesk
Zoom

API Availability

API Availability

Pricing Information

$36 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/education/cloud/

Company Facts

Organization Name

Ocelot

Date Founded

2003

Company Location

United States

Company Website

www.ocelotbot.com

Categories and Features

Academic Advising

Not specified

Admissions and Enrollment

Application Management
Candidate Management
Financial Aid Management

Alumni Management

Fundraising Management
Mailing List Management
Member Portal
Membership Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Student Information / Records
Student Portal

Categories and Features

Admissions and Enrollment

Application Management
Candidate Management
Colleges / Universities
Financial Aid Management
Recruiting Management

Alumni Management

Event Management
Fundraising Management

Conversational AI

Multi-Languages
Pre-configured Bot

Higher Education

Admissions Management
Alumni Management
Financial Aid Management
Fundraising Management
Housing Management
Student Information / Records

Live Chat

Customizable Branding
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing

Student Engagement Platform

Community Management
Higher Education

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