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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is AmpoCloud?

AmpoCloud serves as a dynamic, AI-enhanced Internet of Things platform that ensures efficient management of devices and data, specifically catering to applications that revolve around energy management, asset monitoring, and sustainability evaluation. By integrating information from both new and legacy meters, sensors, and systems, this platform enables the development of advanced AI applications that improve energy efficiency, detect inefficiencies, and identify equipment issues. Furthermore, it offers features such as utility billing and assessments of sustainability, all while upholding exceptional standards of flexibility, interoperability, and security. Through its utilities management capabilities, including insights into energy consumption and billing processes, as well as energy-saving functionalities like HVAC optimization and peak demand management, AmpoCloud enhances operational performance. Additionally, it facilitates distributed energy management with resources for solar asset tracking and energy storage, complemented by reporting tools that monitor carbon emissions and align operational data, ultimately promoting a greener future in energy use. This all-encompassing strategy effectively connects disparate data sources, empowering organizations to make knowledgeable choices that yield beneficial results for their operations and the environment alike, reinforcing the importance of sustainable practices in today's energy landscape.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

API Availability

API Availability

Pricing Information

$275 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Ampotech

Date Founded

2014

Company Location

Singapore

Company Website

www.ampotech.com/product/platform/

Categories and Features

Categories and Features

Energy Management

Not specified

Smart Utilities

Not specified

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