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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Brady Technologies?

At Brady Technologies, we lead the way in the energy transition, empowering market participants to confidently address emerging challenges and seize new opportunities. Our sophisticated software solutions simplify intricate issues and processes, allowing clients to optimize their trading and operations while preparing for future energy demands. Our technology is instrumental in supporting key decision-making for regional and global leaders, enabling them to refine their trading strategies, power operations, and manage intricate risks. Additionally, our solutions promote greater automation and efficiency, adapting to the shifting landscape of market dynamics that include decentralization, decarbonization, a diverse range of generation assets, volatility, and changing regulations. We take pride in the strong partnership we cultivate with our clients, many of whom have chosen to work with us for over a decade. In our commitment to the principles of collaboration, innovation, and delivering results, we strive to continuously meet the evolving needs of our customers and the broader energy market in the years to come. This ongoing dedication ensures that we remain a vital resource in this rapidly changing energy landscape.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau
Xemelgo

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau
Xemelgo

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Brady Technologies

Date Founded

1985

Company Location

United Kingdom

Company Website

www.bradytechnologies.com

Categories and Features

Commodity Trading and Risk Management (CTRM)

Accounting Management
Blockchain Technology
Commodity Trading
Contract Management
Document Management
Financial Management
Logistics Management
Reporting/Analytics
Risk Management
Third Party Integration

Energy Trading and Risk Management (ETRM)

Accounting Management
Asset Analysis
Blockchain Technology
Contract Management
Document Management
Energy Trading
Financial Management
Product Scheduling
Reporting/Analytics
Risk Management
Third Party Integration
Trade Validation

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