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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Cmdty?

Gain access to worldwide commodity pricing and economic analyses that meet your specific needs through our streamlined APIs. Engineered for quick responsiveness, flexibility, and simple integration, these tools can be effortlessly incorporated into your current workflows. We deliver extensive coverage across a variety of commodities like crude oil, gold, corn, and coffee by carefully sourcing, arranging, and unifying different types of information. By consolidating all essential data into a single trustworthy source, you can greatly improve your operational efficiency and ensure seamless integration into your existing processes. Our APIs facilitate the incorporation of vital economic information into your solutions, encompassing critical elements such as supply and demand dynamics, production levels, consumption rates, as well as trade statistics for imports and exports. In addition, we provide insights on GDP, payroll figures, grain inventories, and the number of acres planted and harvested. We also include CFTC Commitment of Traders data, so you can receive the commodity prices you need precisely when they are required. With our APIs, obtaining commodity data has become quicker and more adaptable, available OnDemand for your convenience. The user-friendly design and comprehensive offerings of our services empower you to make prompt and well-informed decisions, enhancing your overall business strategy. This combination of speed and reliability positions you to stay ahead in a competitive market.

Media

Media

Integrations Supported

Agvance Accounting
CloudHub
Microsoft Excel
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

Agvance Accounting
CloudHub
Microsoft Excel
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Barchart

Date Founded

1980

Company Location

United States

Company Website

www.barchart.com/cmdty

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