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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Energy AnalytiX?

Energy AnalytiX® is a sophisticated platform for monitoring, analyzing, and managing energy consumption, providing extensive real-time visual data and smooth integration with various systems like BMS, SCADA, and ERP. Tailored for professionals in building and plant management, this cutting-edge software features an intuitive interface that facilitates easy setup and customization. It includes essential tools such as built-in calculations, analytics capabilities, a data historian, and comprehensive reporting options, empowering users to make strategic decisions aimed at lowering utility costs and energy usage. Furthermore, its web-based configuration enables efficient navigation and tailored setup according to different aggregation levels. Users can swiftly detect areas of energy inefficiency and determine the reasons behind high consumption levels. The platform's capacity to compare different energy consumers using standardized metrics through roll-up calculations further enhances its analytic capabilities, establishing Energy AnalytiX as a vital resource for effective energy management. In addition to monitoring energy usage, this system significantly contributes to promoting environmentally friendly energy practices, ultimately supporting a more sustainable future for energy consumption. The integration of these features makes it an indispensable tool in today's energy-conscious landscape.

Media

Media

Integrations Supported

CloudHub
KEPServerEX
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
KEPServerEX
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Iconics

Date Founded

1986

Company Location

United States

Company Website

www.iconics.com

Categories and Features

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization

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