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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is EnergyCAP?

EnergyCAP is an award-winning energy management software platform designed to centralize utility, energy, and carbon data for complete visibility and control. It replaces fragmented spreadsheets with a single source of truth that uncovers billing errors and hidden inefficiencies. The platform enables organizations to manage utility bills accurately, benchmark facilities, and track performance across entire portfolios. EnergyCAP offers flexible modules including Smart Analytics for real-time insights, Carbon Hub for emissions tracking, and Bill CAPture services for audits and vendor coordination. Built-in integrations with ENERGY STAR® and BI tools enhance reporting and compliance efforts. Finance, energy, and sustainability teams work from the same accurate data, improving collaboration and decision-making. The platform scales easily across campuses, municipalities, and enterprises. EnergyCAP automatically flags unusual costs, demand spikes, and duplicate bills before they impact budgets. Organizations using EnergyCAP typically achieve significant annual energy savings and operational efficiencies. With over 40 years of proven expertise, EnergyCAP supports a wide range of industries including education, government, manufacturing, and commercial campuses. It transforms raw utility data into insights that drive smarter spending and sustainability outcomes. EnergyCAP delivers clarity, control, and measurable ROI at scale.

Media

Media

Integrations Supported

CloudHub
Infor CloudSuite Business
JD Edwards EnterpriseOne
Microsoft Excel
NetSuite
QuickBooks Online
Sage 50
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
Infor CloudSuite Business
JD Edwards EnterpriseOne
Microsoft Excel
NetSuite
QuickBooks Online
Sage 50
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

$2600/year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

EnergyCAP

Date Founded

1982

Company Location

United States

Company Website

energycap.com

Categories and Features

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization

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