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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Fluentgrid CIS?

Fluentgrid CIS presents a comprehensive, AI-driven Customer Information System that is designed to be both scalable and adaptable, specifically targeting the needs of modern utility companies. This innovative platform facilitates the management of the entire customer experience, from the initiation of services to billing and beyond. By centralizing critical customer information and optimizing essential workflows, Fluentgrid CIS empowers utilities across electricity, water, gas, and thermal sectors to enhance their operational efficiency, improve customer satisfaction, and increase revenue streams. As an exemplary commercial off-the-shelf (COTS) solution, it is tailored for swift implementation to meet the distinct demands of utilities around the world. The system's built-in revenue protection capabilities address challenges such as theft and fraud, handle exceptions, oversee legal matters, and perform energy audits to ensure dependable financial returns. Additionally, it offers features for managing service requests and includes web and mobile self-service options, thereby delivering extensive support to both utilities and their clientele. With its multifaceted functionalities, Fluentgrid CIS is an indispensable resource for contemporary utilities striving to excel in a competitive environment, positioning them to adapt and thrive amidst evolving industry challenges.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Fluentgrid

Date Founded

1998

Company Location

India

Company Website

fluentgrid.com/fluentgrid-cis/

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