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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Innowatts?

Innowatts’ software-as-a-service platform transforms the manner in which energy suppliers understand and serve their customers. Utilizing artificial intelligence and insights from over 43 million meters worldwide, we empower energy retailers, utilities, and grid operators to harness meter-level data, fostering a deeper comprehension of their clientele while enhancing operational processes through automation and smart technology. This approach leads to a more reliable grid, boosts profitability, elevates customer satisfaction, and paves the way for a sustainable energy future. Our platform effectively bridges the divide between energy providers and their customers, including ratepayers, by capturing data directly from the meter. By collecting usage statistics as frequently as every 15 minutes, we provide an unmatched depth of data for precise customer insights. The core of our platform is built on cutting-edge AI and machine learning technologies, equipping businesses with intelligence that supports exceptional decision-making. Furthermore, our AI-optimized platform enhances the management of Distributed Energy Resources (DER), expediting the transition to renewable energy and reinforcing Innowatts’ status as a frontrunner in the global AI-driven SaaS sector. Through constant adaptation to the shifting energy landscape, we guarantee that our clients stay at the leading edge of innovation and excellence in customer service, ultimately driving the industry forward. Our commitment to continuous improvement ensures that we not only meet but exceed the evolving needs of our clients and their customers.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Innowatts

Date Founded

2014

Company Location

United States

Company Website

www.innowatts.com

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