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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is Reengen Energy IoT Platform?

Get ready to set out on a groundbreaking adventure in the field of Industrial IoT! By utilizing actionable insights in real time, you can significantly boost your organization's efficiency, sustainability, quality, and safety. Effortlessly collect energy and operational data from diverse sources without being limited by vendor constraints. Implementing object-oriented data models within NoSQL data management systems allows for remarkable enhancements in the performance of time-series data storage. You will be able to supervise, configure, and manage extensive networks of sensors and gateways deployed in various environments, while also automating monitoring rules and assessing sensor health. Unlock the potential of robust cloud-based analytical tools to turn raw data into meaningful insights that can drive your operations. Whether you choose to develop custom applications or utilize an array of pre-existing energy solutions designed for your specific needs, the options are plentiful. Additionally, a virtual energy management service equips you with the ability to make informed decisions promptly, facilitating actions that optimize your value proposition. This innovative strategy not only simplifies processes but also cultivates an environment of creativity and flexibility within your organization, paving the way for future advancements. Embracing this transformative journey can position your enterprise at the forefront of technological evolution.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Reengen

Company Location

Turkey

Company Website

www.reengen.com

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

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