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What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

What is SANDS Energy Management System?

The Energy Management System functions as an all-encompassing energy auditing tool designed to improve energy efficiency and optimize consumption, ultimately reducing costs. In the realm of manufacturing, energy-related expenses can represent over 30% of total operational costs, and our cutting-edge energy management system presents practical solutions to enhance energy efficiency, which can lead to considerable savings. By promoting shifts in user behavior, our solutions increase awareness and comprehension of energy consumption, while our sophisticated analytics deliver critical insights for better energy management practices. Moreover, energy bills often hide various penalties that can go unnoticed, but there are also chances for businesses to gain incentives by adopting eco-friendly energy consumption methods. Our platform not only assists users in taking advantage of these incentives but also helps them proactively avoid potential penalties. Additionally, the Real-time Energy dashboard gives users the ability to adjust their consumption patterns immediately, functioning as a dynamic real-time auditing tool for their energy use. Consequently, organizations can make well-informed decisions that significantly enhance their energy efficiency and sustainability initiatives, ultimately contributing to a greener future. This comprehensive approach ensures that businesses not only save money but also play a crucial role in promoting environmental stewardship.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau

Integrations Supported

API Availability

API Availability

Pricing Information

$275 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Company Facts

Organization Name

Signals and Systems (India) Pvt Ltd

Date Founded

1995

Company Location

India

Company Website

www.sandsinida.com

Categories and Features

Categories and Features

Energy Management

Not specified

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