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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Axsy?

Axsy is a Salesforce-native mobile application that emphasizes offline capabilities to enhance productivity for various industries, including public services, retail, and field operations. It integrates smoothly with numerous Salesforce Clouds, such as those dedicated to public services, consumer goods, and field service, fostering a unified platform for mobile inspections, sales activities, and service management. The app features adaptable forms and surveys that respond in real-time, guiding users to focus on essential elements during inspections. Field staff can swiftly process orders while on the go, transforming customer interactions into potential revenue opportunities. With an interface optimized for productivity, users can efficiently manage in-store activities and on-site services with fewer interactions required. Axsy also provides a comprehensive pricing model that eliminates the need for additional third-party licenses, helping to reduce overall ownership expenses. Its robust offline functionality ensures that users maintain access to critical features without disruptions, no matter their internet connectivity, which is vital for keeping field personnel active and in touch with essential resources in challenging environments. This combination of features makes Axsy an invaluable tool for organizations looking to streamline their operations and empower their field teams.

Media

Media

Integrations Supported

Salesforce
Adobe Real-Time CDP
Atlas
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations Supported

Salesforce

API Availability

API Availability

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Pricing Information

$90 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

Axsy

Company Location

United States

Company Website

www.axsy.com

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

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