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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Fieldman?

Boost the effectiveness of your field service activities using Fieldman's intuitive and flexible software tailored for technicians. This adaptable platform enables your business to efficiently manage a wide range of assets, oversee inventory, and coordinate the efforts of technicians, resources, and field contractors with ease. With Fieldman, you can enhance the durability of your assets, optimize appointment scheduling, automate the distribution of work orders, and gather vital field data, even in areas without Internet access. Start with a simple field service initiative and progressively expand at a speed that aligns with your organization’s growth. Recognizing the significance of scalability in infrastructure endeavors, Fieldman streamlines the administration of multiple daily appointments, effortlessly tackling issues like customer no-shows. It also supports the management of projects of any size, improves routing efficiency, and enables data collection in offline locations. In addition, you can plan and generate job orders across different departments, while the mobile application allows for straightforward documentation in the field and the ability to modify goals based on performance analytics. Overall, Fieldman stands out as a holistic solution designed to cater to the varied needs of your field service operations, ensuring that your organization remains agile and responsive in a dynamic environment. This comprehensive approach ultimately leads to improved productivity and enhanced service delivery across the board.

Media

Media

Integrations Supported

Adobe Real-Time CDP
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service

Integrations Supported

Amazon Web Services (AWS)
AutoCAD
ClickSend
Gmail
GovQA
IBM Maximo Application Suite
Leica GeoMoS
Microsoft Azure
Munis

API Availability

API Availability

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Pricing Information

$79 per month

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

Fieldman

Company Location

United States

Company Website

fieldman.co

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

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