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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Fleet OMS?

Fleet OMS is an all-encompassing cloud application aimed at optimizing operations management for companies involved in construction, equipment repair, and field service sectors. By bringing together a range of capabilities such as work order management, project oversight, budget management, crew deployment, and scheduling, this platform also keeps track of customer and site information, as well as monitoring equipment and service vehicles, preventative maintenance, and in-depth reporting—all within a unified system. Teams are able to effectively handle multiple work orders related to individual projects, assign technicians or teams, oversee spending and progress on projects, and keep comprehensive service records for their assets. Fleet OMS proficiently facilitates workflows for both on-site and office teams for contractors, builders, mechanics, service shops, and other entities that require management of jobs involving personnel, vehicles, and equipment across various locations. The subscription pricing model is structured on a per-user basis, with an additional monthly charge for each service vehicle, and users can also opt for a paid implementation service for greater assistance. This seamless integration of various features empowers businesses to boost productivity and enhance collaboration across different operational functions, ultimately driving efficiency and better outcomes. Moreover, the platform is designed with scalability in mind, allowing organizations to adapt and grow as their needs evolve.

Media

Media

No images available

Integrations Supported

Adobe Real-Time CDP
Atlas
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations Supported

API Availability

API Availability

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Pricing Information

$100/user/month
Plans are $100 per active user/month for 1–4 users, $85 per user/month for 5–9 users, and $75 per user/month for 10 or more users. Annual billing provides 12 months of service for the equivalent of 10 months. Service-vehicle tracking is an additional $25 per vehicle/month. Optional implementation is a $500 one-time fee.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

Fleet OMS

Date Founded

2025

Company Location

United States

Company Website

fleetoms.com

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Work Order

Not specified

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