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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Persat?

Leverage digital mapping tools to create efficient routes for georeferenced clients while ensuring optimal path selection. Keep a close eye on vehicle locations to facilitate timely deliveries and maintain an organized log of client interactions, capturing conversations, meeting notes, and potential leads. This information is accessible anytime and anywhere, keeping you continuously updated. Effortlessly schedule and assign tasks through an intuitive coordination calendar, enabling you to create jobs, select clients, and designate operators with ease. Keep track of all tasks—whether they are completed, in progress, or scheduled—for streamlined oversight. Our all-in-one solutions empower businesses to manage and oversee their mobile resources effectively. We assist organizations in their journey towards digital transformation, boosting their agility and competitive edge. Additionally, our tools optimize technician coordination and maintenance processes, which leads to a more efficient daily operation. This comprehensive approach not only simplifies workflows but also enhances sales strategies, resulting in improved route optimization and delivery planning that elevates overall productivity. By adopting these strategies, companies can adapt more swiftly to changing demands and market conditions.

Media

Media

Integrations Supported

Adobe Real-Time CDP
Atlas
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations Supported

API Availability

API Availability

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

Persat

Company Location

Argentina

Company Website

www.persat.com.ar

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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