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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Plentific?

Take advantage of our cloud-based, mobile-optimized software to effectively manage and track each work order from start to finish. Use comprehensive data insights to improve your decision-making abilities. Gain access to competitive pricing from a selection of local contractors, or effortlessly delegate tasks to your internal team and chosen contractors. Create personalized templates designed for various projects, including turnovers and renovations, to efficiently oversee all responsibilities on a unified platform. Enjoy prompt communication through self-service features, guided troubleshooting, and automated updates that keep residents informed about the status of their jobs, resulting in faster resolutions. Obtain valuable insights to guide your job assignment decisions while actively evaluating the performance of both your team and contractors. Simplify the oversight of all repairs from inception to completion by using our all-in-one software solution that brings everything together on a single interface for user-friendliness. With these robust capabilities, you can guarantee that your project management processes are streamlined, productive, and capable of meeting your needs effectively. This ensures that every project is handled with the utmost attention to detail and efficiency.

Media

Media

Integrations Supported

Salesforce
Adobe Real-Time CDP
Asana
Augmentir
Collate
Flosum
Freshdesk
HubSpot Customer Platform
Intercom
Looker
Mangopay
Neuron7
Salesforce Agentforce Service
Snowflake
Stripe
Xero
Zendesk
casavi

Integrations Supported

Salesforce
Adobe Real-Time CDP
Asana
Augmentir
Collate
Flosum
Freshdesk
HubSpot Customer Platform
Intercom
Looker
Mangopay
Neuron7
Salesforce Agentforce Service
Snowflake
Stripe
Xero
Zendesk
casavi

API Availability

Has API

API Availability

Has API

Pricing Information

$75.00 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

Plentific

Date Founded

2012

Company Location

United States

Company Website

www.plentific.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Rental Property Management

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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