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What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

What is Plentific?

Take advantage of our cloud-based, mobile-optimized software to effectively manage and track each work order from start to finish. Use comprehensive data insights to improve your decision-making abilities. Gain access to competitive pricing from a selection of local contractors, or effortlessly delegate tasks to your internal team and chosen contractors. Create personalized templates designed for various projects, including turnovers and renovations, to efficiently oversee all responsibilities on a unified platform. Enjoy prompt communication through self-service features, guided troubleshooting, and automated updates that keep residents informed about the status of their jobs, resulting in faster resolutions. Obtain valuable insights to guide your job assignment decisions while actively evaluating the performance of both your team and contractors. Simplify the oversight of all repairs from inception to completion by using our all-in-one software solution that brings everything together on a single interface for user-friendliness. With these robust capabilities, you can guarantee that your project management processes are streamlined, productive, and capable of meeting your needs effectively. This ensures that every project is handled with the utmost attention to detail and efficiency.

Media

Media

Integrations Supported

Salesforce
Atlas
Augmentir
Fin
Flosum
Metazoa Monarch
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations Supported

Salesforce
Asana
Freshdesk
HubSpot CRM
Intercom
Looker
QuickBooks Online
Sage 100
Snowflake
Xero
casavi

API Availability

API Availability

Has API

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Company Facts

Organization Name

Plentific

Date Founded

2012

Company Location

United States

Company Website

www.plentific.com

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Inspection

Not specified

Student Housing

Not specified

Work Order

Not specified

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