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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is 1health?

1health's laboratory ordering platform is specifically designed to improve your existing Laboratory Information Management System (LIMS) while providing a range of added benefits. You have the opportunity to create a fully functional, tailor-made eCommerce site for your customers using 1health's eCommerce cloud. The platform offers a straightforward solution for organizations to manage their employees' healthcare needs effectively. Unlike typical kits that may dilute your brand identity, custom kits frequently involve high minimum order quantities and inventory complications that can be burdensome. With 1health, your kits are assembled prior to shipping and will conform to the unique 1health packaging and design standards, ensuring consistency and professionalism. For our laboratory partners, 1health excels in kit storage and logistics, achieving an impressive same-day shipping rate exceeding 99% thanks to our comprehensive logistics network. By leveraging 1health's unique market insights, you can enhance your lab's online presence and build stronger relationships with your clientele. Moreover, by pre-validating insurance information, you can lower operational expenses and optimize revenue recovery efforts. This all-encompassing strategy not only boosts operational efficiency but also strategically positions your organization for long-term prosperity and advancement within the healthcare industry. Ultimately, embracing these innovative solutions can lead to a transformative impact on your lab's performance and customer engagement.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

1health

Date Founded

2016

Company Location

United States

Company Website

1health.io

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Vaccine Management

Not specified

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