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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is AGNITY MobileCare?

AGNITY Mobilecare provides a cloud-centered platform for clinical communication and collaboration (CC&C) designed to tackle the diverse issues faced by healthcare providers. By seamlessly merging unified communications with Health IT solutions, it delivers an intuitive mobile and web application that optimizes clinical workflows, ultimately leading to better patient outcomes and enhanced return on investments. The platform supports a variety of clinical workflows, including secure messaging that adheres to HIPAA standards, as well as voice, image, and video communications; it also facilitates patient data access, telemetry system alerts, medication administration, and post-discharge follow-ups. Additionally, the AGNITY MobileCare Workflow Wizardâ„¢ provides healthcare professionals with analytical tools to customize communication and coordination workflows at the departmental level. This ensures that hospital personnel can communicate instantly and securely through text, voice, and video on both mobile and web platforms, which greatly enhances collaboration within the healthcare environment. By adopting this all-encompassing approach, AGNITY MobileCare not only simplifies processes but also nurtures a more interconnected and effective healthcare system, benefiting both providers and patients alike.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

AGNITY

Date Founded

2008

Company Location

United States

Company Website

agnityglobal.com/healthcare/mobilecare-overview/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Patient Management

Not specified

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