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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is BDM Software Suite?

By prioritizing patient-centered, secure, and efficient healthcare technology for providers, we leverage five decades of innovative expertise to enable healthcare professionals of all sizes to harness the full potential of technological progress. Our comprehensive, integrated workflow management system is a testament to this groundbreaking effort, allowing facilities to optimize their operations with ease. Equipped with powerful perpetual inventory management tools, users can effortlessly oversee their inventory processes. Whether you choose to integrate our solutions with your existing system or utilize them independently, we are dedicated to supporting you in achieving your objectives. Our design emphasizes the seamless integration and interoperability of various clinical workflows, ensuring that patient records remain accessible at all times and from any location. To enhance the advantages of our offerings, we provide a wide range of services that further improve our connected care technology. Initially focused on hospital pharmacies, we have broadened our scope significantly to provide customized solutions across a multitude of healthcare settings. This transformation underscores our commitment to addressing the varied requirements of the healthcare sector and adapting to its evolving landscape. Our goal is to remain at the forefront of innovation, continually refining our services to better serve both patients and providers alike.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

TimeTac

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

BDM IT Solutions

Company Location

Canada

Company Website

www.bdm.ca

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Barcoding

Inventory Management

Home Care

Not specified

Hospital Management

Accounting Integration
Appointment Scheduling
Inventory Management
Medical Billing
Patient Records Management

Long Term Care

Patient Records

Medical Inventory

Expiration Date Management
Purchasing
Usage Tracking

Pharmacy

Claims Management
Electronic Signature
Forms Management
Inventory Management
Pill Database

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