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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Care Logistics?

Focusing on improving patient flow, optimizing operations, and achieving excellence in patient care can yield remarkable results across various critical objectives. Attaining Performance Excellence means consistently ensuring safety and high-quality care for patients, increasing revenue and reimbursement, reducing unnecessary hospital stays, and simultaneously enhancing safety while improving patient outcomes. The case of Holy Cross Hospital serves as a testament to the positive effects of improved patient flow on the experiences of both patients and staff. Moreover, Good Samaritan’s commitment to prioritizing patients has been instrumental in addressing backlogs in their emergency department, rejuvenating the joy of caregiving for healthcare professionals. Central to this mission is the unwavering commitment to fostering healing for every individual. This essential mission is inherently tied to the quality of the experiences created through patient interactions and care. By dedicating efforts to enhance patient satisfaction, we not only change lives but also raise the overall standards of healthcare delivery, creating a ripple effect that benefits the entire community. Ultimately, every improvement made in patient care contributes to a healthier society.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Care Logistics

Company Website

www.carelogistics.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
In-Patient Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management

Patient Management

Bed Management
Patient Flow Management
Patient Location Tracking
Patient Monitoring

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