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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Healthcare CRM

Not specified

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