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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is ChronicWatch?

A fully automated, comprehensive patient care management system that emphasizes exceptions can greatly enhance health outcomes with a simple phone call. Care Assister functions as a digital health companion that utilizes machine learning to improve your chronic care management services, foster patient relationships, and consistently provide value to both healthcare providers and their patients. Furthermore, our team of dedicated medical assistants is available 24/7 to streamline Medicare procedures and guarantee the delivery of high-quality care. We are committed to prioritizing your patients' health by providing round-the-clock access to medical services, ensuring they remain engaged with tailored care plans, and helping them reach their objectives through our unique rewards initiative. Our all-inclusive dashboards and alert systems ensure thorough oversight for every patient enrolled, optimizing billing processes while our patient engagement techniques not only increase retention rates but also steadily boost your revenue each month. By embracing these cutting-edge solutions, you can foster a more effective healthcare experience that ultimately benefits all parties involved, leading to better health outcomes and increased satisfaction. This approach not only transforms the way care is delivered but also empowers patients to take an active role in their health journey.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

ChronicWatch

Date Founded

2011

Company Location

United States

Company Website

www.chronicwatch.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Disease Management

Not specified

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Remote Patient Monitoring

Data Import/Export
HIPAA Compliant
Patient Engagement
Patient Records Management
Reminders
Virtual Visits

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