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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Edifecs?

If you require help navigating the complexities of the CMS and ONC final regulations, developing a compliance strategy, or implementing an effective solution, we are ready to support you. As a leader in interoperability, Edifecs has the expertise to assist you in meeting the newest requirements while enabling the secure and efficient exchange of electronic health data. Our exceptional Smart Trading and Encounter Management solutions are tailored for small to medium-sized health plans. By harnessing financial, clinical, and administrative data, organizations can enhance their operational strategies and streamline administrative processes. Enhance your encounter management systems and boost first-pass rates for managed Medicaid and Medicare Advantage with the hosted solution model offered by Edifecs. Furthermore, Edifecs provides COTS-based modular solutions that focus on improving data quality and facilitating payment reform efforts. With these cutting-edge tools, health plans can adopt a proactive stance towards compliance and data management, ultimately driving better health outcomes for their members. Our commitment to innovation ensures that you are not only meeting compliance but also thriving in an evolving healthcare landscape.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Edifecs

Date Founded

1996

Company Location

United States

Company Website

www.edifecs.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Healthcare Compliance

Not specified

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing

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