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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Healthwise?

You have access to all the necessary resources to seamlessly integrate health education into clinician workflows, leading to better outcomes and greater patient satisfaction, backed by a dedicated team that supports your development. Centralizing your health education and data allows for optimal accessibility, ensuring that your organization communicates a unified message that prioritizes patient-centered care. By effortlessly embedding standards-based health education into various health information technology systems, you can maintain a consistent educational framework. Our vigilant monitoring of clinical guidelines ensures that we promptly refresh content to reflect any changes, empowering you to provide up-to-date health information to your patients reliably. It is crucial to deliver health education at every interaction and touchpoint; whether you require simple patient instructions, engaging videos, or comprehensive decision aids, we address every facet of patient care thoroughly. This comprehensive strategy not only fulfills patient needs but also significantly improves their overall experience within the healthcare system, creating a more informed and satisfied patient population. Ultimately, this commitment to education and support leads to a transformative impact on health outcomes and patient satisfaction across the board.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Healthwise

Date Founded

1975

Company Location

United States

Company Website

www.healthwise.org/solutions/point-of-care.aspx

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Healthcare

Not specified

Patient Management

Not specified

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