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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Hyperfly?

Hyperfly serves as a comprehensive and compliant platform tailored for collaborative efforts among multiple teams, streamlining every aspect of Health Care Professional (HCP) operations management from the initial stages to the final payment processes. It efficiently addresses a variety of tasks, including the creation of engagement requests, the execution of assessments, the acquisition of necessary approvals, compliance with cross-border regulations, the management of digital contracts, the invitation of qualified HCPs, the evaluation of conflicts of interest for service providers, the setting and approval of Fair Market Value (FMV) payments, the handling of exceptions, the application of monetary and service limits, the protection of data privacy and consent, the approval of activities post-service completion, the processing of HCP expenses, the management of budget distributions, and the authorization of payment transactions. Additionally, Hyperfly features a fully integrated self-service portal for HCPs, significantly enhancing user accessibility and operational efficiency, which ultimately contributes to better outcomes in healthcare management. This platform not only simplifies complex processes but also empowers organizations to maintain strict compliance while optimizing their HCP operations, reinforcing its status as an essential asset in the healthcare landscape. By utilizing Hyperfly, organizations can ensure a streamlined workflow that supports both effectiveness and regulatory adherence.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

VML HEALTH

Company Location

United States

Company Website

vmlhealthplatforms.com/hyperfly/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Medical Affairs

Not specified

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