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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Infor Location Based Intelligence?

Enhance your real-time visibility with a real-time location system (RTLS) designed to reduce waste and improve experiences. Infor® Location Based Intelligence presents a comprehensive software platform specifically crafted for healthcare entities, such as hospitals and clinics, that implement Real-Time Location Systems (RTLS). This focused healthcare solution provides instant insights into the management and tracking of medical equipment, staff, and patients. By partnering with top RTLS hardware manufacturers, Location-Based Intelligence guarantees optimal value and a thorough strategy to meet client needs. Furthermore, it mitigates the risk of infection by automatically documenting interactions between patients, personnel, and equipment, and sends alerts when help is needed. By streamlining operations, it alleviates bottlenecks and optimizes patient flow along with staffing resources, thereby enhancing the quality of care provided. Efficiently identifying and restocking equipment alongside analyzing utilization data empowers informed decisions regarding purchasing and rentals. This proactive methodology not only boosts operational effectiveness but also cultivates a safer environment for all parties involved, ultimately leading to higher patient satisfaction and better health outcomes.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/advanced-analytics/location-based-intelligence

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing

Patient Management

Not specified

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