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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is MediCare HMS?

MediCare HMS functions as a comprehensive software solution for Hospital Management Systems (HMS), focused on automating and enhancing the clinical, administrative, and financial activities within healthcare organizations such as hospitals, clinics, and diagnostic centers. This platform provides an integrated method to manage all aspects of a patient's journey and the operational dynamics of the healthcare facility, primarily aiming to boost efficiency, minimize paperwork, reduce human errors, and elevate the overall quality of care provided to patients. Key features include patient management for tasks such as registration, admission, discharge, and transfer (ADT), along with effective appointment scheduling to align doctor and service availability efficiently. Furthermore, it encompasses Electronic Medical Records (EMR/EHR) for the organized storage and easy access to patient clinical data, medical history, and treatment strategies. The system also takes charge of billing and invoicing responsibilities, tackling patient billing, insurance claims, and various financial accounting tasks, while its pharmacy management feature monitors inventory levels, medication distribution, and prescription management. Ultimately, MediCare HMS is crafted to ensure a smooth and cohesive experience for both healthcare professionals and patients, contributing to a more streamlined healthcare delivery system. Additionally, it adapts to the evolving needs of healthcare providers, making it a versatile tool in modern healthcare settings.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

Supabase
Veritable
Zoom Phone

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$199/ one-time payment
Medicare HMS

Clinic Plan: $199 (one-time payment) for up to 15 users with a lifetime license.

Hospital Plan: $499 (one-time payment) for up to 50 users with a lifetime license.

Enterprise Plan: $899 (one-time payment) for unlimited users with a lifetime license.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

MediCare HMS

Date Founded

2025

Company Location

United States

Company Website

medicarehms.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Revenue Management

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