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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is My Care Plus?

My Care PlusSM transforms the healthcare experience by creating a personal connection that empowers patients to take control of their health journeys. The intuitive portal enables users to seamlessly access their health records, communicate with their healthcare providers, and discover an expanded library of educational resources tailored for patients. Individuals have the opportunity to review detailed care plans, alongside essential health information and educational content about conditions and medications, all sourced from reputable cancer organizations and available anytime and anywhere. Secure messaging options allow patients to pose non-urgent questions or send messages to the entire patient group, facilitating effective communication. To further encourage patient involvement with the portal, a range of customizable marketing materials, videos, and tools are offered to promote its benefits. This platform not only assists healthcare practices in achieving Meaningful Use objectives by incorporating all necessary features for both stage 1 and stage 2 requirements but also delivers strong clinical decision support and performance analytics to improve practice efficiency and patient outcomes. By providing such an extensive array of services, My Care PlusSM not only enriches patient interactions but also significantly elevates the overall standard of care delivered, ensuring that patients feel more informed and engaged in their health management. Ultimately, the platform represents a commitment to fostering a more connected and informed patient population.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

iKnowMed

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Ontada

Company Location

United States

Company Website

www.ontada.com/Providers-Solutions/My-Care-Plus/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Patient Portal

Not specified

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